Celebrating 150 Days of Amazing Customer Satisfaction

A Record-Breaking CSAT Streak!

In the dynamic landscape of customer service, where satisfaction is the ultimate goal, achieving an extended period of continuous positive feedback is a remarkable feat. Today, we are thrilled to share the news that our dedicated team has reached an incredible milestone—150 days of uninterrupted positive feedback in our Customer Satisfaction (CSAT) records! This not only reflects our commitment to excellence but also underscores the strong bond we've built with our valued clients.

The Promise of a Positive Impact:

At Support Tree, we believe in turning every customer interaction into an opportunity for positive change. With this philosophy in mind, we made a unique commitment: for every neutral or negative feedback received, we would plant a tree. This initiative ensures that even from mistakes, something positive and impactful can grow.

Planting Trees in Honour of Positive Feedback:

As an extension of our commitment to environmental sustainability, we're thrilled to announce that for every positive review accompanied by written feedback, Support Tree will plant a tree. This initiative underscores our appreciation for valuable customer insights, fostering a culture of open communication and continuous improvement. By planting trees in response to positive reviews, we celebrate the collaborative efforts between our team and clients, contributing to both exceptional service and environmental well-being.

Celebrating Success with Positive Impact:

To celebrate this extraordinary achievement, we are taking our commitment to positive impact a step further. We have decided that when we go a whole quarter with all positive feedback, like the remarkable 150 days we've just experienced, we will plant a special tree for each day to commemorate the success. These trees will stand as a testament to our dedication to customer satisfaction and the positive relationships we've cultivated.

At Support Tree, we are immensely proud of our record-breaking CSAT streak and the positive impact we've had on our customers. This achievement is a testament to the hard work, dedication, and customer-centric approach of our team. As we continue on this journey, we remain committed to delivering exceptional service, learning from feedback, and making a positive impact on both our clients and the environment.

But that's not all. To celebrate this incredible achievement, we're taking our commitment a step further. We have decided to donate £750 (£5 per tree) to National Trust to plant a special 150 trees to commemorate the success.

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