Managed IT Support & Cyber Security for London businesses
We've been helping people just like you for over 21 years...
Here at Support Tree, we get IT
Running a business these days is tough. Balancing often shrinking budgets whilst inflation drives wages higher and juggling an ever increasing to do list.
It often feels that technology adds to these burdens rather that eases them. Even when you do achieve the impossible its draining on your time, your health, and your team.
In fact, you’ve definitely experienced some of these, if not all:
- You’re stressed
- Tech is confusing and frustrating
- The team blames tech
- You keep wasting time on tech issues
- Support is slow to respond
- Issues are closed too soon
- Support fixes the easy stuff, but hard issues persist
- Tech costs keep increasing
- Your team demand greater flexibility
- Remote work productivity concerns
- Your Account Manager is always selling
- You’re paying for unused services
- Cyber security is difficult
- Cyber threats are never ending
- Days off aren't really days off
- You just want peace of mind
There’s a lot that goes into making a great business and often it feels like we are always pulled into the daily noise that prevents us from dealing with the important stuff.
We’re here to reduce all these issues and help you save your most important resources; you, your time, and your team’s time.
Through our proven process and our exceptional customer service we aim to help you and your business achieve their goals.
See how your business can become the best!
Call, e-mail or submit your details below and let’s have a talk.
Transform your company into a booming business
Our customer satisfaction score stands at a best in class 99.7% with a response rate of 63.6% so you can see our clients love what we do.
Established in 2002 we have been helping SMBs in London and beyond to get the best of their tech and reduce their wasted time.
We have learned many hard lessons over the years and bring that experience into our service so we can help our clients achieve their goals.
Why choose Support Tree?
If can often feel tech creates more issues than it solves. Life is moving at such a speed, its hard to keep up.
Work life bleeds into home life and there’s not enough time. Tech enables flexible working, but everything seems to take longer and you’re left wondering how productive your team are.
IT support and noise caused by tech prevent your focus on strategic work. Administration of your team and tech systems take up too much time. The threat from cyber criminals is a constant concern and you hope your data is secure. Confusing billing from your IT provider leaves you unsure about what you are being billed for and your Account Manager only seems interested in selling.
We completely understand these frustrations. For over 21 years we have been providing IT support in London and beyond. Our primary focus is customer service. With our proven process focusing on the client experience we remove these tech frustrations so you can focus on your business goals.
Our best-in-class customer satisfaction and Google reviews (see below) demonstrate our commitment to excellent service. We continuously improve to help our clients achieve their goals.
This is the first crucial stage in the relationship. This is where we discover your business challenges, your desired business outcomes, and your business plan.
Providing exceptional IT services means more than just fixing a PC when it goes wrong. Exceptional services stem from a deep understanding of a client’s business needs and their culture so we can tailor our approach to your needs.
During the onboarding stage we will begin implementing your bespoke package, making sure at every step of the project you feel comfortable and 100% happy.
We will learn all about your technology and your tech pains. We will record and document your tech from which we will build out a 3-to-5-year plan collaboratively with you.
We start the support and start on your road map with regular audits to research and report which feeds into regular business reviews where we collaborate to continuously improve your network and our service.
Through this proven process we aim to remove any surprises and be provide the comfort that your technology is in good shape and in good hands.
Our Commitment to Positive Impact and Customer Excellence
At Support Tree, every positive interaction leads to a greener future. Discover how our exceptional service and environmental initiatives plant trees and drive lasting positive change. Join us in making a meaningful impact, one tree at a time.
Customer Testimonials
Frequently Asked Questions about IT Support in London
It’s basically our own industry term for ourselves. It’s basically the same as an IT services and security provider, however these days we manage so many third party services for our clients our self-definition has changed.
- 24/7 remote monitoring and management
- On-site support
- Helpdesk services
- Network and server management
- Cybersecurity services
- Data backup and disaster recovery
- VoIP
- Procurement
- Cloud solutions
- Employee productivity analysis and reporting
Our standard service runs Monday to Friday 0800-1800. We also provide extended hours to those that require support 7 days per week.
Our people and our processes make us unique. And our commitment to service quality backed by our Positive Pledge to plant trees
Contact Details
Click here to book a call