We make sure you pass.
A 12-point scored audit, a closure plan, and an outcome-guaranteed managed IT and cyber security service. Built for London firms under audit pressure.
You don't have an IT problem.
You have a proof problem.
Most London firms don't call us because the helpdesk is slow. They call us when someone important is about to look at their IT and they can't answer the questions with confidence.
An FCA supervision visit. An ISO 27001 audit. A PE buyer running due diligence. A new enterprise client demanding a security questionnaire. An insurer asking how you handle cyber threats and downtime. Each one turns "we think we're fine" into "we need to prove it, this week."
If your current IT provider sends you a monthly ticket report but can't hand you a scored, evidenced position against the standards your regulators and buyers care about, you don't have a managed service. You have a helpdesk with a subscription.
"The board wanted the evidence pack. The MSP sent the ticket queue. That's the gap Root.12 was built to close."
We're not generalists.
We're the IT partner for firms that get audited.
We know the moment
We've sat in the room when the Consumer Duty question lands with no answer. We've watched a £40m enterprise deal slow down over one security questionnaire. We know what a PE DDQ does to your team's week. The "oh God, what do we actually have in place" moment is the moment we exist for.
We've earned the authority
Support Tree has supported FCA-regulated firms for over a decade. We're Cyber Essentials Plus certified ourselves and run a proactive cyber security service against every client quarterly. We publish our methodology. Root.12, our own 12-point audit framework, runs against every engagement. We are asked about our own controls as often as we ask about yours.
Managed IT Support Services for FCA-Regulated and Audit-Ready Firms
We don't work with companies whose IT answers to no-one but themselves.We work with the ones whose insurer, clients or regulator expect proof their data is safe.
Root.12 is a 12-point audit.
Three pillars. One scored picture.
We score your IT against the standards your insurer, your clients and your regulator actually test against. You get a written report colour-coded across twelve control areas, a closure plan, and an outcome-guaranteed managed service that keeps you audit-ready and resilient between inspections. Real cyber resilience, not paperwork.
Your team, access controls, security awareness and human risk.
Your infrastructure, endpoints, cloud, backup and recovery.
Your policies, compliance posture, audit readiness and strategic alignment.
Discovery → Audit → Recommendation → Onboarding
We diagnose before we prescribe. The full process, and the 12-area framework behind it, lives on the Root.12 framework page. From first call to going live, the journey is seamless.
The London businesses we work with all share one problem.
Someone important is about to inspect their IT.
Financial services, professional services, regulated industries. Every sector below shares the same audit pressure.
Your own LP DDQs, your portfolio companies' technical due diligence, and your investor reporting all need a defensible IT position. We give you one.
FCA supervision, Consumer Duty and DORA don't care how fast your helpdesk is. They want proof of control. We build and maintain it.
ISO 27001, SOC 2 and every enterprise security questionnaire stand between you and your next big deal. Root.12 is the shortest path through them.
ICAEW/ACCA inspection, cyber insurance renewal and HMRC data-handling expectations all land on your IT. We make the answer ready before the question.
MHRA, ISO 13485, GDPR, enterprise buyer diligence. When compliance is the gate between you and your market, IT can't be the thing that stalls you.
SRA, LEXCEL and enterprise client security contracts are non-negotiable. We keep the evidence pack standing so you can win the work, not explain the gap.
Every Root.12 package is delivered under our outcome guarantee. Cyber Essentials and CE+ first time, or we fix it free. Full policy on the Packages page.
Real words from real operations people
Anyone can write polished website copy. These quotes are from operational people - the ones living with day-to-day IT, security and continuity. They reflect what matters when the systems matter.
"Support Tree made compliance tangible. We went from guessing to knowing - and that gave our board the assurance they'd been asking for."
Operations lead
London Insurance Firm
"Root.12 gave us the evidence we needed to win enterprise deals. The security questionnaires stopped being a three-week scramble."
Head of operations
FCA-regulated wealth manager
"They understood our world from day one. When the DORA conversation started, we already had the answers."
COO
Manchester Fintech
"The quarterly Root.12 review is the one management report I actually look forward to. Every number means something."
Finance director
London Medtech
At Support Tree, we’re proud to deliver secure, dependable, and proactive IT services to London’s leading businesses.
These verified Google Reviews reflect the trust our clients place in us to keep their systems running smoothly, their data protected, and their teams productive.
Questions sensible businesses ask
before changing IT provider
These are the questions we hear most often from regulated firms, professional services teams and growing businesses that want stronger IT without adding chaos.
Managed IT support in London is suitable for FCA-regulated firms when it combines reliable technical operations with documented controls, risk reporting and evidence of ongoing security management. The service should help the firm demonstrate how Microsoft 365, endpoints, access, backups, patching and incidents are governed. It should support the organisation’s own regulatory responsibilities without claiming to replace or guarantee FCA compliance.
Managed IT support services in London for audit-ready businesses can include technology assessments, scored security reporting, endpoint and Microsoft 365 management, patch control, monitoring, backup oversight, evidence libraries and remediation planning. Through Root.12, these operational services are mapped across 12 assessment areas, giving the organisation a clearer record of its controls and a structured roadmap for addressing identified gaps.
Business IT support in London creates evidence by documenting how security controls are configured, reviewed and maintained over time. Relevant evidence can include patch records, access reviews, policy approvals, backup results, security scores, risk reports and remediation updates. This gives insurers, auditors, investors and enterprise clients a more reliable view of the firm’s technology environment than a basic ticket report or one-off IT health check.
Regulated firms should expect an IT support company in the UK to provide measurable oversight of security controls, operational risks and remediation priorities. The provider should be able to explain what is being monitored, what evidence is retained, how risks are escalated and how technology decisions support insurance, audit and governance requirements. Support quality should be measured through verified outcomes as well as helpdesk response times.
Root.12 has four packages: Launch, Foundations, Certified and Governed. Foundations includes Cyber Essentials support with a first-attempt pass guarantee for qualifying clients that follow the agreed controls and remediation process. Certified includes a CE+ first-attempt pass guarantee together with a documented evidence pack. Launch is designed for small funded startups, while Governed focuses on deeper governance and ISO 27001 readiness rather than a CE or CE+ guarantee.
We would rather say this now than waste your time on a call.
- Firms whose only criterion is the lowest possible monthly cost.
- Firms where compliance, client DDQs and cyber insurance simply are not on the radar.
- Firms that cannot commit to the minimum spend yet.
- Firms that want ad-hoc IT without a framework behind it.
Foundations onward starts at £750 / month. Launch is by application, for funded scaling start-ups.
Ready to see where your IT actually stands?
Book your free discovery call. 30 minutes. We'll map your current stack, your inspectors, and your top three exposures. You leave with a written view - whether you hire us or not.
We onboard a small number of new clients each quarter. Book a discovery call to see if we're a fit.