PE, VC & alternative investments
Your own LP DDQs, your portfolio companies' technical due diligence, and your investor reporting all need a defensible IT position. We give you one.
Compliance IT Support · London
Your regulator, investor or enterprise buyer is about to inspect your IT. We make sure you pass.
Full managed IT support for regulated London firms - scored, evidenced and audit-ready all year round.
Book your free discovery call
“The board wanted the evidence pack. The MSP sent the ticket queue. That’s the gap Root.12 was built to close.”
The real problem
Most London firms don’t call us because the helpdesk is slow. They call us when someone important is about to look at their IT and they can’t answer the questions with confidence.
An FCA supervision visit. An ISO 27001 audit. A PE buyer running due diligence. A new enterprise client demanding a security questionnaire. An insurer asking how you handle cyber threats and downtime. Each one turns “we think we’re fine” into “we need to prove it, this week.”
Sends you a monthly ticket report but can't hand you a scored, evidenced position against the standards your regulators and buyers care about. That's not a managed service. It's a helpdesk with a subscription.
A scored, evidenced position against every standard your insurer, clients and regulator test against - kept current between inspections. Proof on demand, not a promise you're probably fine.
Ready For A Free Consultation?
Map your exposures and compliance gaps with our expert team today.
We don't work with companies whose IT answers to no-one but themselves. We work with the ones whose insurer, clients or regulator expect proof their data is safe.
The framework
Root.12 is a 12-point audit. Three pillars. One scored picture.
We score your IT against the standards your insurer, your clients and your regulator actually test against. You get a written report colour-coded across twelve control areas, a closure plan, and an outcome-guaranteed managed service that keeps you audit-ready and resilient between inspections.
Your team, access controls, security awareness and human risk.
Your infrastructure, endpoints, cloud, backup and recovery.
Your policies, compliance posture, audit readiness and strategic alignment.
Who we work with
The London businesses we work with all share one problem. Someone important is about to inspect their IT. Financial services, professional services, regulated industries - they all want proof of control.
Your own LP DDQs, your portfolio companies' technical due diligence, and your investor reporting all need a defensible IT position. We give you one.
FCA supervision, Consumer Duty and DORA don't care how fast your helpdesk is. They want proof of control. We build and maintain it.
ISO 27001, SOC 2 and every enterprise security questionnaire stand between you and your next big deal. Root.12 is the shortest path through them.
ICAEW/ACCA inspection, cyber insurance renewal and HMRC data-handling expectations all land on your IT. We make the answer ready before the question.
MHRA, ISO 13485, GDPR, enterprise buyer diligence. When compliance is the gate between you and your market, IT can't be the thing that stalls you.
SRA, LEXCEL and enterprise client security contracts are non-negotiable. We keep the evidence pack standing so you can win the work, not explain the gap.
Every Root.12 package is delivered under our outcome guarantee.
Full policy on the Packages page
Cyber Essentials and CE+ first time, or we fix it free.
04 Client voices
Anyone can write polished website copy. These quotes are from operational people - the ones living with day-to-day IT, security and continuity.
At Support Tree, we’re proud to deliver secure, dependable, and proactive IT services to London’s leading businesses. These verified Google Reviews reflect the trust our clients place in us.
“Dealing with Toye was great, he was very helpful, pleasant and open to exploring different routes, open minded and helped me resolve my agent problem, thanks for your help, you gave some excellent advice.”
“A trusted partner for our business, ST are reliable and consistently work hard to deliver the necessary support. Especially value the clear and prompt communication from all within the team.”
“Great depth of knowledge combined with thoroughness, a great combination making for a great experience. Would recommend to anyone”
“Support Tree has been a reliable partner for many years. They actively seek feedback and consistently work to improve their services.”
These are the questions we hear most often from regulated firms, professional services teams and growing businesses that want stronger IT without adding chaos.
Managed IT support in London is suitable for FCA-regulated firms when it combines reliable technical operations with documented controls, risk reporting and evidence of ongoing security management. The service should help the firm demonstrate how Microsoft 365, endpoints, access, backups, patching and incidents are governed. It should support the organisation’s own regulatory responsibilities without claiming to replace or guarantee FCA compliance.
Managed IT support services in London for audit-ready businesses can include technology assessments, scored security reporting, endpoint and Microsoft 365 management, patch control, monitoring, backup oversight, evidence libraries and remediation planning. Through Root.12, these operational services are mapped across 12 assessment areas, giving the organisation a clearer record of its controls and a structured roadmap for addressing identified gaps.
Business IT support in London creates evidence by documenting how security controls are configured, reviewed and maintained over time. Relevant evidence can include patch records, access reviews, policy approvals, backup results, security scores, risk reports and remediation updates. This gives insurers, auditors, investors and enterprise clients a more reliable view of the firm’s technology environment than a basic ticket report or one-off IT health check.
Regulated firms should expect an IT support company in the UK to provide measurable oversight of security controls, operational risks and remediation priorities. The provider should be able to explain what is being monitored, what evidence is retained, how risks are escalated and how technology decisions support insurance, audit and governance requirements. Support quality should be measured through verified outcomes as well as helpdesk response times.
Root.12 has four packages: Launch, Foundations, Certified and Governed. Foundations includes Cyber Essentials support with a first-attempt pass guarantee for qualifying clients that follow the agreed controls and remediation process. Certified includes a CE+ first-attempt pass guarantee together with a documented evidence pack. Launch is designed for small funded startups, while Governed focuses on deeper governance and ISO 27001 readiness rather than a CE or CE+ guarantee.
A considered fit
We would rather say this now than waste your time on a call.
Foundations onward starts at £750 / month.
Launch is by application, for funded scaling start-ups.
Book your free discovery call. 30 minutes. We'll map your current stack, your inspectors, and your top three exposures. You leave with a written view - whether you hire us or not.
We onboard a small number of new clients each quarter. Book a discovery call to see if we're a fit.
Talk to our teamRegulated businesses need more from their IT provider than fast ticket resolution. When an insurer, auditor, regulator, investor or enterprise client requests evidence, the firm must be able to demonstrate how access, devices, cloud services, backups, security controls and operational risks are managed. Support Tree provides managed IT support in London for financial services and regulated UK firms that require an assessed security posture, documented controls and reliable evidence - not simply a helpdesk subscription.
The service is built around Root.12, an evidence-led technology assurance platform that evaluates the organisation across 12 defined areas. Our governance approach follows the NCSC Cyber Assessment Framework (CAF) 4.0, providing a recognised structure for cyber security, resilience and governance. Root.12 identifies control gaps, scores the current position and creates a structured route from assessment to remediation and ongoing management. This gives leadership teams a clearer view of technology risk while providing the documentation required for cyber-insurance reviews, FCA supervision, client due diligence, Cyber Essentials assessments and technical readiness for ISO 27001.
Support Tree has been operating since 2002 and has earned 54 five-star Google reviews, giving regulated and audit-driven firms a long-standing technology partner with a proven track record.
Effective managed IT support services in London should help a regulated firm answer a practical question: can the business prove that its technology is secure, controlled and actively managed? Root.12 connects day-to-day IT operations with structured assessments, security evidence and long-term technology planning, so operational work contributes to a defensible security position rather than disappearing into monthly ticket reports.
A Root.12-led service can provide the following outcomes:
The Root.12 Audit acts as the entry point for organisations considering Foundations, Certified or Governed. Rather than recommending a package before understanding the environment, the audit establishes what is already in place, where material weaknesses exist and what level of evidence or assurance the business actually needs. This creates a more credible onboarding process and gives decision-makers a measurable basis for future IT investment.
Business IT support in London should reflect the pressures faced by firms operating under regulatory, insurance and commercial scrutiny. Wealth managers, IFAs, asset managers, hedge funds, real estate asset managers, insurance businesses, fintech companies and professional services firms often need to respond quickly to detailed questions about security controls, operational resilience and technology governance.
The service is designed to support firms preparing for situations such as:
This does not transfer regulatory responsibility away from the firm. Instead, it gives management a structured technology environment, clearer risk visibility and evidence-backed controls that can support regulatory obligations and external scrutiny. The result is a stronger operational position: the organisation knows what controls exist, whether they are working, where the gaps remain and what evidence can be presented when someone asks.
A conventional IT support company in the UK is usually measured by response times, ticket volumes and system availability. Those metrics matter, but they do not prove that access controls are reviewed, devices are governed, patches are applied consistently, backups are tested or security policies are supported by operational evidence. Root.12 changes the service model by placing assessment, scoring, evidence and remediation at the centre of the engagement.
The four packages provide a defined route for businesses at different stages. Launch is a controlled entry level for funded, scaling startups with 2 to 6 users. Foundations is designed for established firms from eight users and includes a full Root.12 Audit together with Cyber Essentials support and a first-attempt pass guarantee for qualifying clients that follow the agreed process. Certified adds a more extensive evidence pack and a CE+ first-attempt pass guarantee, while Governed supports firms building deeper governance, stronger evidence and ongoing improvement, including technical readiness for ISO 27001 where required.
Across Cyber Essentials and Cyber Essentials Plus engagements, Support Tree has maintained a 100% first-attempt pass rate.
Book a Root.12 discovery call to discuss the external pressures your business is facing and the evidence you may be asked to provide. The first step is to determine whether the Root.12 Audit is the right entry point for your organisation. You will receive a clear explanation of the process, the likely priorities and the package that may best fit your security and governance requirements.