Managed IT Support & Cyber Security for London businesses

We've been helping people just like you for over 21 years...

Here at Support Tree, we get IT

Running a business these days is tough. Balancing often shrinking budgets whilst inflation drives wages higher and juggling an ever increasing to do list.

It often feels that technology adds to these burdens rather that eases them. Even when you do achieve the impossible its draining on your time, your health, and your team.

In fact, you’ve definitely experienced some of these, if not all:

There’s a lot that goes into making a great business and often it feels like we are always pulled into the daily noise that prevents us from dealing with the important stuff.

We’re here to reduce all these issues and help you save your most important resources; you, your time, and your team’s time.

Through our proven process and our exceptional customer service we aim to help you and your business achieve their goals.

See how your business can become the best!

Call, e-mail or submit your details below and let’s have a talk. 

Customer Satisfaction Score (CSAT)
0 %
Devices Supported Since 2002
Cyber Threats prevented in the last 12 months

Transform your company into a booming business

Our customer satisfaction score stands at a best in class 99.7% with a response rate of 63.6% so you can see our clients love what we do.

Established in 2002 we have been helping SMBs in London and beyond to get the best of their tech and reduce their wasted time.

We have learned many hard lessons over the years and bring that experience into our service so we can help our clients achieve their goals.

Why choose Support Tree?

If can often feel tech creates more issues than it solves. Life is moving at such a speed, its hard to keep up.

Work life bleeds into home life and there’s not enough time. Tech enables flexible working, but everything seems to take longer and you’re left wondering how productive your team are.

IT support and noise caused by tech prevent your focus on strategic work. Administration of your team and tech systems take up too much time. The threat from cyber criminals is a constant concern and you hope your data is secure. Confusing billing from your IT provider leaves you unsure about what you are being billed for and your Account Manager only seems interested in selling.

We completely understand these frustrations. For over 21 years we have been providing IT support in London and beyond. Our primary focus is customer service. With our proven process focusing on the client experience we remove these tech frustrations so you can focus on your business goals.

Our best-in-class customer satisfaction and Google reviews (see below) demonstrate our commitment to excellent service. We continuously improve to help our clients achieve their goals.


This is the first crucial stage in the relationship. This is where we discover your business challenges, your desired business outcomes, and your business plan.

Providing exceptional IT services means more than just fixing a PC when it goes wrong. Exceptional services stem from a deep understanding of a client’s business needs and their culture so we can tailor our approach to your needs.


During the onboarding stage we will begin implementing your bespoke package, making sure at every step of the project you feel comfortable and 100% happy.

We will learn all about your technology and your tech pains. We will record and document your tech from which we will build out a 3-to-5-year plan collaboratively with you.


We start the support and start on your road map with regular audits to research and report which feeds into regular business reviews where we collaborate to continuously improve your network and our service.

Through this proven process we aim to remove any surprises and be provide the comfort that your technology is in good shape and in good hands.

Trees planted by Support Tree in the last 12 months

Our Commitment to Positive Impact and Customer Excellence

At Support Tree, every positive interaction leads to a greener future. Discover how our exceptional service and environmental initiatives plant trees and drive lasting positive change. Join us in making a meaningful impact, one tree at a time.

We've been helping people just like you for over 21 years

Customer Testimonials

At Support Tree, we pride ourselves on delivering excellent IT support and security services to the businesses of London and beyond. Here are some of the latest Google Reviews left about us by our happy customers describing their experience of us:

Frequently Asked Questions about IT Support in London

It’s basically our own industry term for ourselves. It’s basically the same as an IT services and security provider, however these days we manage so many third party services for our clients our self-definition has changed.

  • 24/7 remote monitoring and management
  • On-site support
  • Helpdesk services
  • Network and server management
  • Cybersecurity services
  • Data backup and disaster recovery
  • VoIP
  • Procurement
  • Cloud solutions
  • Employee productivity analysis and reporting
Yes we provide support services for both Mac and PCs.
We support all types of businesses. We focus on financial services because of our location and experience we have accrued. However we tailor our services for many different sector’s needs.
We do not charge for on-site visits, these are packaged into the service costs.
Unlike many IT firms these days we include the on and off-boarding of your team members into our support packages.

Our standard service runs Monday to Friday 0800-1800. We also provide extended hours to those that require support 7 days per week.

Absolutely not. Support Tree are privately owned and have heard the horror stories of service quality drops after a merger or acquisition. In fact, this is one of our differentiators in a market of rampant M&A.
We understand FCA (Financial Conduct Authority) regulations. Complying with regulatory requirements is a top priority for us. Our team stays up to date with the latest FCA guidelines to ensure our services meet the necessary standards
We have always realised that we as an MSP are a prime target for hackers because of the amount of information we store. We make sure that we have the latest and best cyber security tools and services so we can sleep easy at night. We also make sure we stay Cyber Essentials Plus compliant which shows our clients we take ours and their cyber safety seriously.
We do not offer design services but we work with an amazing partner firm who always over deliver to a very high standard and we can introduce you.

Our people and our processes make us unique. And our commitment to service quality backed by our Positive Pledge to plant trees

We tailor our support to suit all sectors based on the size and complexity of the clients’ networks and the complexity of their business/ industry. For the past 21 years we have been working cross sector providing IT support to businesses in London and across the UK. During this time we have also built specialist knowledge within financial services, in particular insurance and real estate asset management.

Contact Details

Call us

0207 260 2680

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