There's a lot that goes into making a company truly shine, isn't there? We're here to lend a hand with your strategic planning, like a reliable compass pointing you in the right direction. Together, we can lift your customer service game to new heights. But it doesn't stop there - we're all about helping you stay nimble and adapt in the ever-changing business landscape. Plus, we're huge believers in the power of teamwork and collaboration, and we're excited to help foster that within your team. It's all part of the journey, and we're here to take it with you, every step of the way.
We Get IT
- You've just arrived at work, ready to smash it with your team
- You go to log in with your nice new laptop but you've accidentally forgot your password
- Its ok though because you can quickly call IT
- The phone is ringing and ringing but no one is answering
- You ask your colleagues if they can send an email for you but no one is on the other end
- Its now been 5 hours and IT finally reset your password, but the damage is done
- You've lost money and motivation
Running a business nowadays almost seems near impossible, especially when your support leaves you high and dry. Even when you do achieve the impossible its draining on your resources, your health, and your team.
In fact you've definitely experienced some of these, if not all:
We have been using Support Tree for a few years now. The team are always very helpful and eager to help. Any issues I've ever had are always resolved efficiently, and with great customer service. (Jack & Jakub are both very helpful) I would definitely recommend as an IT provider!
Parsley In Time
We at Eaton Gate are very satisfied with the products and services which Support Tree provide. They find innovative solutions to the issues we face and work closely with us to understand them and our business. The management team are supportive and accessible as and when required.
I raised a ticket with Support Tree about an issue with the Laptop I was using. Mohammed then gave me a call within around 10 minutes of me making Support Tree aware of the problem and took a further 2 minutes or so to solve the problem I was having. Very efficient service!
IT Support for Small Business
Transform your OK company into a booming businesses
Our Guaranteed Results Process
During this stage, George, who has a background of helping SME's for over 10 years, will jump on a call with you to go through the needs of your company, its challenges, its business plan and your goals. This is so he can see the level of support you need. After that you will meet Neil our CEO, who will show your bespoke package!
During the onboarding stage we will begin implementing your bespoke package, making sure at every step of the project you feel comfortable and 100% happy.
You will also meet Andrew and Annie. Andrew has been with Support Tree for just under a decade and is a specialist in technology. Annie on the other hand has been in a client service role for over 15 years and will be your designated Account Manager.
Now here's the fun part... Great Success!
After your onboarding, Annie will have regular check ins to make sure we are on track to reach your desired outcomes. You will also get to meet and work with our amazing service desk which is run by Jakub. His two decades worth of experience in the hospitality sector means he knows how to deliver the white glove service our clients have become accustomed to.
Our numbers don't lie
Check out these awesome stats! Our customer satisfaction score is rockin' at 98.1% – our clients love what we do. Since 2002, we've supported a massive 8,452 devices for businesses of all shapes and sizes. And talk about cybersecurity – we're on fire! Last year, we blocked a whopping 440,000 cyber threats, keeping our clients safe and sound. Trust us for top-notch IT support and protection – we've got the numbers to back it up!
Customer Satisfaction Score (CSAT)
Devices Supported Since 2002
Cyber Threats Prevented in 2022
Fantastic service. Support Tree are pro-active, engaged in what our business is all about and are working in our best interests. I can highly recommend.
Worked with Support tree since around 2018, a lot of great people working there with excellent leadership, I can recommend to anyone looking for IT support.
Thank you to Stuart from Support Tree, he managed to sort out my One Drive problems and microphone. A great service he also updated my lap top so it is super-fast now.