About Support Tree

Support Tree was founded in 2002. The company is based in Central London, and provides technical helpdesk support, computing help and IT consulting to small and medium-sized businesses (SMEs) across London.

Our services are built around the demands of SMEs, and fully tailored to the needs of our clients. Support Tree is dedicated to delivering expert IT solutions that are affordable and purpose-built for small businesses. Our clients – or, rather, our partners – benefit from innovative technology solutions and unique processes that are implemented in line with their individual company aims.

If your company recognizes the importance of investing in IT, then we can help you to find the perfect solution for leveraging technology and achieving your business goals. Many SMEs don’t realize the impact that IT can have on their business, and our team is here to change that.

Support Tree is committed to transforming your company’s operations with proactive, innovative and bespoke IT solutions. As a trusted partner, our focus will always be on improving your end result.

Support Tree offices

Our Management Team

Based in the City of London, Support Tree provides fast, reliable, stress free comprehensive IT Maintenance and Support for clients throughout the United Kingdom. Our powerful software tools and our focus on IT imperatives enables our team of trained experts to give our customers fast top quality service.

Customer Satisfaction

We take pride in providing customer service well above the industry averages. Over 90% of our customers are consistently happy with our service delivery as you can see for yourself in our latest customers satisfaction data scores, updated in real time, right here…
97.9

Av. Response Time: 3min

Percentage of customers who we respond to within three minutes.

25

0.25 Tickets Per End Point

The average percentage of a ticket per end point.

86

Tickets Resolved Within 45mins

Percentage of support tickets resolved within 45 minutes.

Our Story

Support Tree was launched in 2002 in response to the growing need for bespoke, affordable and innovative IT services for small and medium-sized enterprises (SMEs) in London.

We know that the needs of smaller businesses and start-ups are different to those of large corporations, and that IT support solutions need to reflect this. That’s why we set about developing high-value supportive and process-driven services that cater specifically to the needs of SMEs.

It’s always been our goal to provide enterprise-level IT practices and solutions to the small business sector, at affordable prices.  Our experience has allowed us to build and develop the infrastructure necessary for our clients to benefit from enhanced productivity, exceptional customer care, superior functionality and reduced levels of risk.

IT issues are rectified quickly in order to avoid expensive downtime – helping businesses save money, time and resources.

Here at Support Tree, we’re driven by seeing our customers succeed. We’re proud to partner with multiple businesses across London, all of which enable us to constantly improve and update our solutions.

We help our partners create a streamlined working environment for their teams, and build long-lasting reputations with their customers.

We also host and attend various events throughout the year, from industry-focused workshops to international summits. Find information on the upcoming ST events taking place throughout the year by clicking here.

If your company is in need of bespoke IT support, contact us today.