Welcome to Support Tree
Over 2 decades of providing IT support for London small and medium sized businesses!
Our Mission:
To be a great company
To me this means a company full of people who want to be there. Who enjoy working as a team.
We talk about our company values a lot internally and being a great company means everyone understanding our values and living by them everyday. Not to mention people who take pride in their work and look for ways of doing it better.
On a Monday morning we want people to be happy to becoming to work and being part of a team. Being a great company means our team being proud of who we are, and what we represent.
Our Heritage
After a historic 21 years serving London, we look forward to future and what’s in store!
Company Inception - JLCIT Limited
- Founding of the company in London as an IT service and security provider.
- Initial focus on offering managed IT services to small and medium-sized businesses.
- One employee, the founder James and a bike. A keen cyclist who powers around London helping clients.
Expansion of Service Offerings
- Company expands its service portfolio to include network security solutions and data backup services.
- Begins providing enterprise class services to SMBs.
Second Employee
- Current owner and CEO Neil Denning joins in October 2005.
- Also a keen cyclist he hits the roads and helps keep Support Tree's clients working.
First Major Client Acquisition
- Secures a contract with a prominent hospitality provider, establishing the company's reputation as a reliable provider of IT services.
Major Technology Investment
- Automation and remote access is coming a long way. We less and less need to cycle out to our clients and instead invest into a remote monitoring and management tool.
Company Rebranding to Support Tree
- Undergoes a comprehensive rebranding effort, adopting a new name new logo and visual identity to reflect its evolution as a leading IT service and security provider.
- Strengthens the company's brand recognition and positioning in the market.
Service Desk Institute Awards Runner Up
- An incredibly hard award we came close runners up in this national service quality awards.
Introduction of Managed Detection and Response (MDR)
- Launches Managed Detection and Response (MDR) services to provide clients with a comprehensive approach to threat detection, response, and remediation.
A Change To Our Structure, Support Tree 2.0
- Neil the very first employee of Support Tree becomes the CEO as our founder James decides to venture on to new pastures.
The Support Tree Values
We have four core values at Support Tree that everyone is expected to abide by. We talk about them all of time, every day. Our team members refer their and other’s behaviours back to our values. They are used to praise and to help guide in 1to1’s.
We chose our values over 8 years ago. The leadership team drew a table with all team member names at the top and then went through each team member noting what values we thought they really showed.
Once we had exhausted the lists we counted up the values that were most frequently shown across the team and whittled them down to the four core values.
Always learning and growing. Taking new courses, reading industry articles, and stepping outside of your comfort zone. Professionally and personally.
Taking care in the work that you do. Taking pride in providing a high level service. Doing the right thing by the client. Helping out your team mates when they are in need. Showing someone support when needed. Prioritizing customer satisfaction, understanding their needs, and ensuring they have a positive experience.
Recognition of others and being aware of our own limits are what all team members of support tree must keep at their foundation. To be great requires we are always prepared to learn more, be selfless and ready to recognise all that support us.
Together, more can be achieved than individually. Having shared goals and having mutual respect for each other. Supporting your team mates when in need. Having the humility to roll your sleeves up and help when needed. Recognizing each team member's unique role. Open communication and holding yourself accountable to the team.
The Support Tree Team
Our Next Few Years
Cementing Insurance SMBs Presence & Dipping into Real Estate Asset Management...
- Achieve ISO 27001 certification, highlighting our commitment to data security for SMBs.
- Host exploratory workshops for SMBs in real estate asset management, gathering insights and needs.
Real Estate Asset Management Transition & Introducing Alternative Investments...
- Roll out a dedicated IT platform tailored for SMBs in real estate asset management.
- Initiate a beta platform for SMBs in alternative investments, focusing on private equity and hedge funds.
Enhancing Alternative Investment Solutions & Exploring New Tech...
- Begin offering IT consulting services for firms transitioning to advanced Alternative Investment Solutions platforms.
- Expansion. Open a dedicated office focusing on IT solutions for the alternative investment sector.