Our services are built around the demands of SMEs, and fully tailored to the needs of our clients. Support Tree is dedicated to delivering expert IT solutions that are affordable and purpose-built IT support for London SMEs. Our clients – or, rather, our partners – benefit from innovative technology solutions and unique processes that are implemented in line with their individual company aims.
If your company recognizes the importance of investing in IT, then we can help you to find the perfect solution for leveraging technology and achieving your business goals. Many SMEs don’t realize the impact that IT can have on their business, and our team is here to change that.
Support Tree is committed to transforming your company’s operations with proactive, innovative and bespoke IT solutions. As a trusted partner, our focus will always be on improving your end result.
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The average percentage of a ticket per end point.
Percentage of support tickets resolved within 45 minutes.
We know that the needs of smaller businesses and start-ups are different to those of large corporations, and that IT support solutions need to reflect this. That’s why we set about developing high-value supportive and process-driven services that cater specifically to the needs of SMEs.
It’s always been our goal to provide enterprise-level IT practices and solutions to the small business sector, at affordable prices. Our experience has allowed us to build and develop the infrastructure necessary for our clients to benefit from enhanced productivity, exceptional customer care, superior functionality and reduced levels of risk.
IT issues are rectified quickly in order to avoid expensive downtime – helping businesses save money, time and resources.
Here at Support Tree, we’re driven by seeing our customers succeed. We’re proud to partner with multiple businesses across London, all of which enable us to constantly improve and update our solutions.
We help our partners create a streamlined working environment for their teams, and build long-lasting reputations with their customers.
We also host and attend various events throughout the year, from industry-focused workshops to international summits. Find information on the upcoming ST events taking place throughout the year by clicking here.
Problem solved, and Abu was helpful and polite.
Andrew was a star at helping me and waited patiently 🙂 Thank you so much
Kay is super helpful!
Chris was efficient and funny!
Problem solved very quickly and good follow up
Andrew, what a pleasure to speak with you today! You're a legend! Such a speedy fix (you know what you're doing! Damn!) and so nice to chat to. Really, thank you so much 🙂
Resolved very promptly - thank you!
Fast and friendly.
Great feedback from the team on Vim today.
Abu was very patient and helpful working out was the problem was with my computer and restoring the internet for me. he noticed another problem and called me back at a convenient time to sort that out as well.
Kasim's rapid response was so quick he could be the 4th emergency service!
Issue resolved quickly and efficiently. Good Communication to ensure the issue was resolved.
Instant response, sorted immediately
My experience was excellent because the action was done a few minutes after my request, and the result has been fine. Thanks.
Problem sorted efficiently
Ned was extremely professional and helpful
Kasim was quick and helpful as ever
V quick response as usual!
Andrew was lovely and so helpful
We run a bespoke database, developed inhouse, Support Tree have taken the time to ensure this system is understood and properly maintained. Our company is reliant on this system and we are happy Support Tree are there within minutes to provide assistance.
As a shipping law firm we can regularly work at unusual hours so as to service our international clients and are reliant on our system being available 100% of the time. With Support Tree mainainting our systems we can feel secure in the fact our systems are online at any time and that support is avaialble whenever required.
We are very impressed with the service we receive from Support Tree, always very prompt and efficient, and a real life-saver!
Just wanted to take a quick minute to thank you for all your support over the last 7 years. Whilst we’ve been demanding at times we’ve always found your team to be responsive and resolve any problems we’re having immediately.
I wanted to say I thought Sel did a fantastic job on Friday and i was really pleased with how smoothly everything went, and thank you for your help in planning it all and helping us work out what we needed.
The team at Support Tree is always friendly, patient and professional. I would recommend Support Tree to any seeking guidance with managing their IT.
Support Tree have always been very quick and helpful and always chase up a problem, until it’s been fixed, via phone call, email and personal in-house visits. Support Tree are always willing to work around my hours and do this in a conscientious manner.
Support tree team members are very friendly, professional and always efficient in resolving technical difficulties. The service is so quick and easy to use which is helpful when you need something resolved with minimum disruption to your working day.
Whenever I call Support Tree I find them very patient (even when I’m not) and they always keep their promise and call me back with a solution.
We tried a couple of other support businesses before we were introduced to supporttree. They have been excellent and we are delighted to have found an IT partner that we can trust and that responds quickly and professionally to all our needs. It is reassuring to know that we are in safe hands.
Support tree – always at the end of the phone when there is a problem with the computers and happy to help, they keep us updated with emails and telephone calls so we are always aware of what is going on.
I would definitely recommend Support Tree to anyone looking for IT support. They have always provided us with reliable service, ready to answer even the simplest of questions. The helpline is priceless as it offers almost instant support and/or resolution to any IT issues, with never having to wait any longer than 2-3 minutes for the phone to be picked up.
Excellent work! We are very pleased with the project that was carried out by Support Tree, the communication and planning was excellent, there was no downtime, and the end results have been excellent allowing us to work far more efficiently now.
We have had a great experience with Support Tree. They always work so methodically and talk me through any questions or concerns I have and there’s always zero disruption to our work which is really appreciated.
We recently moved London offices to another site and had Lukasz on site coordinating the network equipment move and getting up and running with our systems. His assistance and input was excellent and we felt very well looked after in his very capable hands. A big thank you to Support Tree
Great service every time! The guys I talk to are always friendly and so efficient. Always a pleasure when talking to them, If ever I have a fault or problem I feel safe knowing I am in the hands of your team at Support tree.
Big thank you! Thank you very much for supporting us through something which could very much have impacted on our business.
The chaps who help me are patient, courteous and caring in how they deal with me. I was dragged kicking and screaming into the 20th century let alone the 21st. They are good.
Wonderful Speedy Service. Big thanks to Support Tree and very happy about the wonderfully speedy service you provided in getting us home. We are very pleased to be back with you.