Support Tree Privacy Policy

 

1. Introduction

This Privacy Policy sets out how JLCIT Limited (“Support Tree”, “we”, “us”, “our”) collects, processes and treats your Personal Data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Definitions

– Data Controller: JLCIT Limited

– Data Processor: Any party processing personal data on our behalf

– Personal Data: Any information relating to an identified or identifiable individual

– You / User: Any third-party accessing our website, engaging our services, or contacting us

– Website: https://www.supporttree.co.uk and subdomains.

 

3. Personal Data We Collect

We collect personal data you provide directly, such as:

– Names, job titles, and contact details (email, telephone, postal addresses)

– Financial information (e.g., bank account or card details)

– IP address, browser type, device information, and website usage data

– Recruitment-related data when you apply for a position (see Section 4)

– Information provided through website forms and tools (see Section 5)

We may also receive data from third parties, such as credit reference agencies, recruitment platforms, or professional service providers.

 

4. Recruitment and Job Applications

If you apply for a role at Support Tree, we collect and process your personal data as part of the recruitment process. This may include:

– Contact details, CV, qualifications, and employment history

– Interview notes, references, and assessment results

This information is used to assess your suitability for roles and to manage the hiring process. We may retain applicant data for up to 12 months unless you request earlier deletion or consent to extended retention for future opportunities.

 

5. Website Forms and Interactive Tools

When you use our website forms—such as Contact Us, Support Calculator, or the Cyber Security Self-Assessment—we collect the data you submit. This may include:

– Your name, company, email address, and phone number

– Information about your organisation and its IT/security setup

This information is used to respond to your enquiry, provide recommendations, and improve our services. Data may be stored in our CRM or secure marketing platform and can be deleted upon request.

 

6. How We Use Your Personal Data

We use your personal data to:

– Respond to enquiries and deliver IT support, consultancy, and cybersecurity services

– Administer contracts, process payments, and manage projects

– Communicate with you, including marketing where consent has been given

– Comply with legal obligations and internal business policies

– Improve our services, tools, and communications.

 

7. Legal Basis for Processing

We process your personal data on the following legal bases:

– Your consent (which can be withdrawn at any time)

– Performance of a contract with you

– Compliance with our legal obligations

– Legitimate interests pursued by Support Tree, such as improving services and securing systems.

 

8. Data Sharing

We work with a number of specialist third-party service providers to deliver our IT support, cybersecurity, and business operations efficiently and securely. These partners provide functionality such as:

– Cloud infrastructure and storage

– Cybersecurity protection and monitoring

– Remote support and device management

– CRM and communication systems

– Quoting, billing, and financial platforms

All third-party processors are contractually bound to process personal data only under our instructions and in compliance with UK GDPR.

A list of our current processors is available upon request by contacting [email protected].

 

9. Data Retention

We retain personal data only for as long as:

– Necessary to provide our services

– Required to meet legal or regulatory obligations

Records are securely stored and destroyed or anonymised when no longer required.

 

10. Security of Your Personal Data

We employ appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or alteration. These include encryption, secure access controls, staff training, and regular reviews of our systems and suppliers.

 

11. Your Rights

Under applicable data protection laws, you have the right to:

– Access your personal data

– Request correction of inaccurate data

– Request deletion of your data (right to be forgotten)

– Restrict or object to processing in certain situations

– Request data portability

– Withdraw consent where processing is based on it

To exercise any of these rights, contact [email protected].

 

12. Complaints

If you believe your data has been misused or handled inappropriately, you may contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

 

13. Changes to This Policy

We may update this policy periodically to reflect changes in law or operational practices. The latest version will always be available on our website.

 

14. Contact Information

JLCIT Limited

Registered in England & Wales

Address: 4 Bloomsbury Square, London WC1A 2RP

Email: [email protected]

Phone: 020 7260 2680

 

15. Scope

This policy applies to:

• Users of our website
• Clients and prospective clients
• Individuals who contact or engage with us for support or services
• Individuals who apply for employment with Support Tree

 

16. Commitment to Privacy

Support Tree is committed to protecting your privacy and handling your personal data with the utmost care and integrity. We uphold transparency, security, and accountability in all aspects of data handling. Please contact us if you have any questions or concerns.