Navigating the world of IT outsourcing can be confusing, with a constant stream of acronyms, technical jargon, and overlapping service names. This glossary is designed to cut through the complexity and provide clear, plain-English explanations of the most common terms in managed IT and cyber security. Whether you’re comparing Managed Service Providers (MSPs) with Managed Security Service Providers (MSSPs), or simply want to understand what “remote monitoring” or a “Security Operations Centre” means for your business, you’ll find straightforward definitions here. Written with London businesses in mind, this resource will help you make informed decisions about the services and support that keep your systems secure, resilient, and running smoothly.
