Our Heritage

Meet Neil our CEO

I grew up in a family business that did coach hires. From a young age, I was already answering phone calls, fixing customer issues and clean the coaches - talk about humble beginnings! It was just part of my life to keep things running smoothly and give excellent service. Anyway, I always had a dream of starting my own business and becoming a leader, which is exactly why I picked up the CEO mantle in 2018.

These days, my passion is personal growth - for myself, my family, and our team. As CEO, my role is critical in promoting personal growth and creating a company that's a great place to work. By staying true to our company values, we can continue to foster a supportive and productive environment where everyone can thrive.

Meet Arunsri our Head of Finance

I grew up in Thailand before coming to the UK to go to university. My father was an officer in the Thai Royal Air Force so I grew up surrounded by organisation and precision.

I've taken that knowledge into my role at Support Tree as Head of Finance. Organisation and precision is key to the business as a whole and I take pride in always aiming to improve our side of the business.

My role is to ensure our finances are in a healthy shape and to provide the data through financial reporting for the business to make the right decisions at the right time.

Meet Liza our Finance Manager

I grew up working in my family’s grocery shop back in Trinidad and loved meeting all our loyal customers (now long-life friends). At the end of the day,

I’d help my mum count the pennies and balance the accounts! Now at Support Tree, I love the flexibility my role offers, the team that are always willing to support each other and the opportunities to improve my skill sets within the IT industry.

With everything that we do, personally or in business, a finance role is always key… it’s the lifeblood of any business! My role is to ensure client and supplier invoices and payments are accurate, consistent, and timely. I am also here to ensure the day-to-day admin finance tasks are correctly up to date which then assists the management team to do what they do best!

Meet Jakub our Service Desk Manager

As someone who has spent many years in the hospitality industry, interacting with clients has always been a passion of mine. However, I longed for a change and a new challenge. Thus, I made the decision to transition into a tech-based role. Assisting clients with their problems and getting to know them on a deeper level has been a source of great joy and fulfilment for me. It is my mission to work with people, and for people, to alleviate their concerns and ensure their satisfaction.

In my current position as the initial point of contact for clients, I recognize the significance of capturing their issues or requests accurately. The ability to make everyone feel heard and valued is of paramount importance. Additionally, I endeavour to keep the engineers on their toes, promoting efficiency.

Meet Andrew our Project Manager

If you asked me when I was 17 where I would be in 10 years, I probably would have told you Man United captain with a sprinkle of photography and DJing on the side. But in all seriousness I'm glad I got to follow my true dream of becoming an engineer and then to go one step further by growing into a Project Manager. The last decade has been a real pleasure and I look forward to helping everyone over the next one.

My responsibility is to oversee the completion of projects in a timely manner - manage and handle customer expectations. Communicating with our clients effectively is critical to any successful project. As a senior engineer, it is my responsibility to assure that the team is supported through difficult scenarios as well as keeping team moral and high spirits.

Meet Annie our Account Manager

As Support Tree's seasoned Account Manager, I have over 15 years of experience working in customer-focused roles, primarily in the financial services industry. My mastery comes from my personality and the occasional help from my trusted canine sidekick Chops. Being an extravert I need that communication element and people surrounding my responsibilities, its why I'm still doing what I do.

My role is important because I'm like the middle man between our clients and the team. I'm here to make sure we only offer our clients what they need and the best solutions to help them reach their business goals. If there were more of me it wouldn't be a surprise if you saw me setting up a desk in your office, but you're more likely to find me at 5am, by the Thames, training with my PT Gary.

Meet Karina our Team Support Administrator

I've always wanted to dive into the thrilling world of IT. I knew I had a knack for analysis and creativity, and what better way to bring them together than in the exciting world of technology? I absolutely love using my extensive experience to help my team tackle the daily grind while also being the go-to gal for any clients' sales or service inquiries.

I'm the superhero that swoops in to take on the challenge that can bog down my colleagues. With my assistance, the team can focus their superpowers on the most crucial projects, and together we can conquer any challenge that comes our way. It's like we're the Avengers!