Our Heritage

Over 2 decades of providing IT support for London small and medium sized businesses!

London Map

Support Tree Is Born

November 5th 2002

Company Inception - JLCIT Limited

  • Founding of the company in London as an IT service and security provider.
  • Initial focus on offering managed IT services to small and medium-sized businesses.
  • One employee, the founder James and a bike. A keen cyclist who powers around London helping clients.

Support Tree Founder


April 21st 2004

Expansion of Service Offerings

  • Company expands its service portfolio to include network security solutions and data backup services.
  • Begins providing enterprise class services to SMBs.

October 11th 2005

Second Employee

  • Current owner and CEO Neil Denning joins in October 2005.
  • Also a keen cyclist he hits the roads and helps keep Support Tree's clients working.

Support Tree Founder & CEO


June 4th 2007

First Major Client Acquisition

  • Secures a contract with a prominent hospitality provider, establishing the company's reputation as a reliable provider of IT services.

Support Tree Deals


December 3rd 2010

Major Technology Investment

  • Automation and remote access is coming a long way. We less and less need to cycle out to our clients and instead invest into a remote monitoring and management tool.

May 23nd 2018

Company Rebranding to Support Tree

  • Undergoes a comprehensive rebranding effort, adopting a new name new logo and visual identity to reflect its evolution as a leading IT service and security provider.
  • Strengthens the company's brand recognition and positioning in the market.


July 1st 2019

Service Desk Institute Awards Runner Up

  • An incredibly hard award we came close runners up in this national service quality awards.


January 25th 2020

Introduction of Managed Detection and Response (MDR)

  • Launches Managed Detection and Response (MDR) services to provide clients with a comprehensive approach to threat detection, response, and remediation.

Support Tree Employee


December 5th 2022

A Change To Our Structure, Support Tree 2.0

  • Neil the very first employee of Support Tree becomes the CEO as our founder James decides to venture on to new pastures.

Support Tree Management


June 7th 2023

Winners of NextGen 100 awards

  • Support Tree winners of NextGen 100 awards


NextGen101-grey award_whitebackground


The Now

After a historic 20 years serving London, we look forward to future and what's in store!

The Support Tree Values

Always learning and growing. Taking new courses, reading industry articles, and stepping outside of your comfort zone. Professionally and personally.
Taking care in the work that you do. Taking pride in providing a high level service. Doing the right thing by the client. Helping out your team mates when they are in need. Showing someone support when needed. Prioritizing customer satisfaction, understanding their needs, and ensuring they have a positive experience.
Recognition of others and being aware of our own limits are what all team members of support tree must keep at their foundation. To be great requires we are always prepared to learn more, be selfless and ready to recognise all that support us. 
Together, more can be achieved than individually. Having shared goals and having mutual respect for each other. Supporting your team mates when in need. Having the humility to roll your sleeves up and help when needed. Recognizing each team member's unique role. Open communication and holding yourself accountable to the team.

We have four core values at Support Tree that everyone is expected to abide by. We talk about them all of time, every day. Our team members refer their and other's behaviours back to our values. They are used to praise and to help guide in 1to1's.

We chose our values around 7 years ago. The leadership team drew a table with all team member names at the top and then went through each team member noting what values we thought they really showed.

Once we had exhausted the lists we counted up the values that were most frequently shown across the team and whittled them down to the four core values.


Support Tree diversity


The Support Tree Team

Head Of Finance

Arunsri Denning

Head of Finance
Finance Manager

Liza Ackin

Finance Manager
Service Desk Manager

Jakub Wojciechowski

Service Desk Manager
Project Manager

Andrew Brand

Project Manager
Client Success Manager

Annie Clark

Account Manager
Team and Marketing Administrator

Karina Przygonska

Team and Marketing Administrator