Over 2 decades of providing IT support for London small and medium sized businesses!
Support Tree Is Born
November 5th 2002
Company Inception - JLCIT Limited
- Founding of the company in London as an IT service and security provider.
- Initial focus on offering managed IT services to small and medium-sized businesses.
- One employee, the founder James and a bike. A keen cyclist who powers around London helping clients.
April 21st 2004
Expansion of Service Offerings
- Company expands its service portfolio to include network security solutions and data backup services.
- Begins providing enterprise class services to SMBs.
October 11th 2005
- Current owner and CEO Neil Denning joins in October 2005.
- Also a keen cyclist he hits the roads and helps keep Support Tree's clients working.
June 4th 2007
First Major Client Acquisition
- Secures a contract with a prominent hospitality provider, establishing the company's reputation as a reliable provider of IT services.
December 3rd 2010
Major Technology Investment
- Automation and remote access is coming a long way. We less and less need to cycle out to our clients and instead invest into a remote monitoring and management tool.
May 23nd 2018
Company Rebranding to Support Tree
- Undergoes a comprehensive rebranding effort, adopting a new name new logo and visual identity to reflect its evolution as a leading IT service and security provider.
- Strengthens the company's brand recognition and positioning in the market.
July 1st 2019
Service Desk Institute Awards Runner Up
- An incredibly hard award we came close runners up in this national service quality awards.
January 25th 2020
Introduction of Managed Detection and Response (MDR)
- Launches Managed Detection and Response (MDR) services to provide clients with a comprehensive approach to threat detection, response, and remediation.
December 5th 2022
A Change To Our Structure, Support Tree 2.0
- Neil the very first employee of Support Tree becomes the CEO as our founder James decides to venture on to new pastures.
June 7th 2023
Winners of NextGen 100 awards
- Support Tree winners of NextGen 100 awards
After a historic 20 years serving London, we look forward to future and what's in store!
The Support Tree Values
We have four core values at Support Tree that everyone is expected to abide by. We talk about them all of time, every day. Our team members refer their and other's behaviours back to our values. They are used to praise and to help guide in 1to1's.
We chose our values around 7 years ago. The leadership team drew a table with all team member names at the top and then went through each team member noting what values we thought they really showed.
Once we had exhausted the lists we counted up the values that were most frequently shown across the team and whittled them down to the four core values.
Meet Neil our CEO
I grew up in a family business that did coach hires. From a young age, I was already answering phone calls, fixing customer issues and clean the coaches - talk about humble beginnings! It was just part of my life to keep things running smoothly and give excellent service. Anyway, I always had a dream of starting my own business and becoming a leader, which is exactly why I picked up the CEO mantle in 2018.
These days, my passion is personal growth - for myself, my family, and our team. As CEO, my role is critical in promoting personal growth and creating a company that's a great place to work. By staying true to our company values, we can continue to foster a supportive and productive environment where everyone can thrive.
Meet Arunsri our Head of Finance
I grew up in Thailand before coming to the UK to go to university. My father was an officer in the Thai Royal Air Force so I grew up surrounded by organisation and precision.
I've taken that knowledge into my role at Support Tree as Head of Finance. Organisation and precision is key to the business as a whole and I take pride in always aiming to improve our side of the business.
My role is to ensure our finances are in a healthy shape and to provide the data through financial reporting for the business to make the right decisions at the right time.
Meet Liza our Finance Manager
I grew up working in my family’s grocery shop back in Trinidad and loved meeting all our loyal customers (now long-life friends). At the end of the day,
I’d help my mum count the pennies and balance the accounts! Now at Support Tree, I love the flexibility my role offers, the team that are always willing to support each other and the opportunities to improve my skill sets within the IT industry.
With everything that we do, personally or in business, a finance role is always key… it’s the lifeblood of any business! My role is to ensure client and supplier invoices and payments are accurate, consistent, and timely. I am also here to ensure the day-to-day admin finance tasks are correctly up to date which then assists the management team to do what they do best!
Meet Jakub our Service Desk Manager
As someone who has spent many years in the hospitality industry, interacting with clients has always been a passion of mine. However, I longed for a change and a new challenge. Thus, I made the decision to transition into a tech-based role. Assisting clients with their problems and getting to know them on a deeper level has been a source of great joy and fulfilment for me. It is my mission to work with people, and for people, to alleviate their concerns and ensure their satisfaction.
In my current position as the initial point of contact for clients, I recognize the significance of capturing their issues or requests accurately. The ability to make everyone feel heard and valued is of paramount importance. Additionally, I endeavour to keep the engineers on their toes, promoting efficiency.
Meet Andrew our Project Manager
If you asked me when I was 17 where I would be in 10 years, I probably would have told you Man United captain with a sprinkle of photography and DJing on the side. But in all seriousness I'm glad I got to follow my true dream of becoming an engineer and then to go one step further by growing into a Project Manager. The last decade has been a real pleasure and I look forward to helping everyone over the next one.
My responsibility is to oversee the completion of projects in a timely manner - manage and handle customer expectations. Communicating with our clients effectively is critical to any successful project. As a senior engineer, it is my responsibility to assure that the team is supported through difficult scenarios as well as keeping team moral and high spirits.
Meet Annie our Account Manager
As Support Tree's seasoned Account Manager, I have over 15 years of experience working in customer-focused roles, primarily in the financial services industry. My mastery comes from my personality and the occasional help from my trusted canine sidekick Chops. Being an extravert I need that communication element and people surrounding my responsibilities, its why I'm still doing what I do.
My role is important because I'm like the middle man between our clients and the team. I'm here to make sure we only offer our clients what they need and the best solutions to help them reach their business goals. If there were more of me it wouldn't be a surprise if you saw me setting up a desk in your office, but you're more likely to find me at 5am, by the Thames, training with my PT Gary.
Meet Karina our Team Support Administrator
I've always wanted to dive into the thrilling world of IT. I knew I had a knack for analysis and creativity, and what better way to bring them together than in the exciting world of technology? I absolutely love using my extensive experience to help my team tackle the daily grind while also being the go-to gal for any clients' sales or service inquiries.
I'm the superhero that swoops in to take on the challenge that can bog down my colleagues. With my assistance, the team can focus their superpowers on the most crucial projects, and together we can conquer any challenge that comes our way. It's like we're the Avengers!