Why You Should Choose Support Tree

Investing in IT support and automation is essential if you want to generate sales growth, streamline your processes, and reach your goals.

Support Tree will get to know the exact needs of your company and use our expertise to deliver bespoke technology solutions that are fully aligned to your business plans.

Unlike other IT support companies, our focus is on being proactive. This means that the majority of our time (75 per cent) is dedicated to rooting out the potential causes of IT disruptions, before your company encounters any issues. Typically, IT helpdesk and monitoring services are primarily reactive.

Prevention is better than cure: we are not waiting for problems, we are doing all we can to reduce the chance of anything going wrong in the first place.

By fixing the problem at its source, we can stop the symptom from returning. This enables us to provide you with consistently high levels of service, low levels of risk and, ultimately, enhance the productivity of your IT systems.

We have a saying at Support Tree: “If it has already happened, it’s too late. Why should it go wrong at all?”

Fast customer response - IT Support in central & greater London
98

Customer Satisfaction

Percentage of Support Tree customers satisfied with the support and service they receive. last 90 days

83.0

Industry Average

Average percentage of customers satisfied with the support and service they receive from other IT suppliers.

Your Company Will Benefit From

  • An IT Department
  • Business continuity
  • Enhanced levels of staff morale
  • Reduced costs
  • A reputation that will be protected
  • More time to focus on other business tasks
  • Full industry compliance
  • Increased levels of productivity
How we can support you

What Support Tree Will Help You To Achieve

Support Tree will deliver the proactive support services and technology that your company needs to achieve its business goals. This means improving the productivity of your staff, ensuring business continuity, optimising your business processes, making sure compliance standards are met and helping you efficiently plan your IT for the future.

Common Misconceptions About IT Support
Some SMEs assume that investing in IT support is expensive, time-consuming and disruptive. Support Tree helps companies to overcome such misconceptions by offering competitively priced, proactive, efficient and tailored IT solutions and support services. Our expert engineers support a high number of devices and are able to pinpoint and avoid issues before they occur.

Why You Should Choose Support Tree

Company Strengths

Response Time: 8 minutes0
Average Support Tickets : 0.25 per end point0
Speed To Resolve Support Ticket: 47 minutes0

What Businesses Need from their IT Support

Our Key Focus is on the major concerns of IT practitioners. By focussing on these important areas, we are able to minimise reactive intervention, and concentrate on giving our customers the best possible personalised service.  Our Key Focus areas cover the six concerns of most IT practitioners:

Accessibility

Businesses must be able to access data when they need it. This might be onsite, remotely or from a mobile device. They need to be able to access it online and offline, at any time of the day or night.

Recoverability

What can a company achieve in today’s world without their systems? Companies need to have backup and disaster-recovery solutions in place to ensure that data is still available when systems fail. This essential for all parts of the business – from billing and production processes to managing customers and teams.

Security

Disregard IT security at your peril, your business depends on it’s data to operate. Leave your systems exposed and you are unable to work, and worse, your reputation could be affected. That’s why IT security needs to be managed intelligently and why businesses need to be guided by security professionals. There is a fine line between exposure and efficiency – while a company’s systems need to be secure, too much security could result in a drop in productivity.

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