Support Tree will get to know the exact needs of your company and use our expertise to deliver bespoke technology solutions that are fully aligned to your business plans.
Unlike other IT support companies, our focus is on being proactive. This means that the majority of our time (75 per cent) is dedicated to rooting out the potential causes of IT disruptions, before your company encounters any issues. Typically, IT helpdesk and monitoring services are primarily reactive.
Prevention is better than cure: we are not waiting for problems, we are doing all we can to reduce the chance of anything going wrong in the first place.
By fixing the problem at its source, we can stop the symptom from returning. This enables us to provide you with consistently high levels of service, low levels of risk and, ultimately, enhance the productivity of your IT systems.
We have a saying at Support Tree: “If it has already happened, it’s too late. Why should it go wrong at all?”
Percentage of Support Tree customers satisfied with the support and service they receive. last 90 days
Average percentage of customers satisfied with the support and service they receive from other IT suppliers.
Support Tree will deliver the proactive support services and technology that your company needs to achieve its business goals. This means improving the productivity of your staff, ensuring business continuity, optimising your business processes, making sure compliance standards are met and helping you efficiently plan your IT for the future.
Common Misconceptions About IT Support
Some SMEs assume that investing in IT support is expensive, time-consuming and disruptive. Support Tree helps companies to overcome such misconceptions by offering competitively priced, proactive, efficient and tailored IT solutions and support services. Our expert engineers support a high number of devices and are able to pinpoint and avoid issues before they occur.
Businesses must be able to access data when they need it. This might be onsite, remotely or from a mobile device. They need to be able to access it online and offline, at any time of the day or night.
What can a company achieve in today’s world without their systems? Companies need to have backup and disaster-recovery solutions in place to ensure that data is still available when systems fail. This essential for all parts of the business – from billing and production processes to managing customers and teams.
Disregard IT security at your peril, your business depends on it’s data to operate. Leave your systems exposed and you are unable to work, and worse, your reputation could be affected. That’s why IT security needs to be managed intelligently and why businesses need to be guided by security professionals. There is a fine line between exposure and efficiency – while a company’s systems need to be secure, too much security could result in a drop in productivity.
Kasim's rapid response was so quick he could be the 4th emergency service!
Issue resolved quickly and efficiently. Good Communication to ensure the issue was resolved.
Instant response, sorted immediately
My experience was excellent because the action was done a few minutes after my request, and the result has been fine. Thanks.
Problem sorted efficiently
Ned was extremely professional and helpful
Kasim was quick and helpful as ever
V quick response as usual!
Andrew was lovely and so helpful
We run a bespoke database, developed inhouse, Support Tree have taken the time to ensure this system is understood and properly maintained. Our company is reliant on this system and we are happy Support Tree are there within minutes to provide assistance.
As a shipping law firm we can regularly work at unusual hours so as to service our international clients and are reliant on our system being available 100% of the time. With Support Tree mainainting our systems we can feel secure in the fact our systems are online at any time and that support is avaialble whenever required.
We are very impressed with the service we receive from Support Tree, always very prompt and efficient, and a real life-saver!
Just wanted to take a quick minute to thank you for all your support over the last 7 years. Whilst we’ve been demanding at times we’ve always found your team to be responsive and resolve any problems we’re having immediately.
I wanted to say I thought Sel did a fantastic job on Friday and i was really pleased with how smoothly everything went, and thank you for your help in planning it all and helping us work out what we needed.
The team at Support Tree is always friendly, patient and professional. I would recommend Support Tree to any seeking guidance with managing their IT.
Support Tree have always been very quick and helpful and always chase up a problem, until it’s been fixed, via phone call, email and personal in-house visits. Support Tree are always willing to work around my hours and do this in a conscientious manner.
Support tree team members are very friendly, professional and always efficient in resolving technical difficulties. The service is so quick and easy to use which is helpful when you need something resolved with minimum disruption to your working day.
Whenever I call Support Tree I find them very patient (even when I’m not) and they always keep their promise and call me back with a solution.
We tried a couple of other support businesses before we were introduced to supporttree. They have been excellent and we are delighted to have found an IT partner that we can trust and that responds quickly and professionally to all our needs. It is reassuring to know that we are in safe hands.
Support tree – always at the end of the phone when there is a problem with the computers and happy to help, they keep us updated with emails and telephone calls so we are always aware of what is going on.
I would definitely recommend Support Tree to anyone looking for IT support. They have always provided us with reliable service, ready to answer even the simplest of questions. The helpline is priceless as it offers almost instant support and/or resolution to any IT issues, with never having to wait any longer than 2-3 minutes for the phone to be picked up.
Excellent work! We are very pleased with the project that was carried out by Support Tree, the communication and planning was excellent, there was no downtime, and the end results have been excellent allowing us to work far more efficiently now.
We have had a great experience with Support Tree. They always work so methodically and talk me through any questions or concerns I have and there’s always zero disruption to our work which is really appreciated.
We recently moved London offices to another site and had Lukasz on site coordinating the network equipment move and getting up and running with our systems. His assistance and input was excellent and we felt very well looked after in his very capable hands. A big thank you to Support Tree
Great service every time! The guys I talk to are always friendly and so efficient. Always a pleasure when talking to them, If ever I have a fault or problem I feel safe knowing I am in the hands of your team at Support tree.
Big thank you! Thank you very much for supporting us through something which could very much have impacted on our business.
The chaps who help me are patient, courteous and caring in how they deal with me. I was dragged kicking and screaming into the 20th century let alone the 21st. They are good.
Wonderful Speedy Service. Big thanks to Support Tree and very happy about the wonderfully speedy service you provided in getting us home. We are very pleased to be back with you.