A trusted and cost-effective tool for professional work calls, Support Tree’s Business Voice Plus for Teams integrates seamlessly with Microsoft 365 to unify calls, messaging and meetings within Microsoft Teams.
Business Voice Highlights:
- Direct-dial any contact by linking to your CRM
- Lower cost calls and increased functionality
- One-click calling, messaging and meetings – all in one place and on any device
- Easy set-up at next to no cost
- Installation can be done in one go or in stages to allow for testing
Business Voice Highlights:
- Direct-dial any contact by linking to your CRM
- Lower cost calls and increased functionality
- One-click calling, messaging and meetings – all in one place and on any device
- Easy set-up at next to no cost
- Installation can be done in one go or in stages to allow for testing
External Calls
Host Platform in AWS
Office 365 Network
MS Teams Users
A unified communications platform from industry-leading IT companies that provides a one-click online telephone system for all Microsoft Teams users.
Built for Productivity
Increase productivity and collaboration by unifying work voice calls, chat, meetings, calendar, and email. Retain your level of professionalism and enable smooth communication for your team and customers with a single phone number across all devices – no matter where you are – with both inbound and outbound calls handled through your direct-dial interface.
Easy, Intelligent Calling
Linking automatically with Outlook and most CRMs, you can direct dial your contacts and communicate on any device running the Microsoft Teams app. What’s more, you can turn a messaging chat with a colleague into a call with just one click and also provide dial-in numbers direct to online meetings with the built-in audio-conferencing function. Redundancy, load-balancing, voicemail transcription functions and accessible calls stats improve customer service.
Everyone together – wherever they are
You can lead online meetings by dialling in mobile phone and landline users – wherever they may be. AI-powered intelligence facilitates real-time captioning, recording and inline chat translation, making both local and global communications effortless and enjoyable.
Want to know more?
Download the full service details and see what savings Business Voice Plus offers, or contact us today for a free consultation. We’re always available to answer any questions you may have.
FAQs
What is Business Voice Plus for Teams?
Support Tree’s Business Voice Plus for Teams is a modern, flexible and cloud-based telephone system. Integrating with Microsoft 365 to unify work voice calls, messaging and meetings within Microsoft Teams, it provides one place for everyone to connect – both internally and externally.
What is required to enable Business Voice Plus for Teams?
The beauty of Support Tree’s Business Voice Plus for Teams is that most businesses already have the essential components to enable it. These are:
- An internet connection
- A subscription to Office 365 Enterprise (with E1, E3 or E5)
Why do I need Business Voice Plus to receive calls using Microsoft Teams?
With the Microsoft Teams app internal voice calls (VoIP) can be made any of your team members using your Windows PC, Apple Mac/iPhone/iPad, or Google Android device.
However, no one outside your organisation can dial your work number to speak to you. Your phone system must be connected to a public switched telephone network PSTN or ISDN to be assigned a phone number, and for that, you will need complicated and expensive PBX hardware installed at your office location. With Business Voice Plus for Teams, we bypass the need for the costly kit and connect your business phone system using a 100% cloud-based PBX system.
Will I expect long waits to get help with my Teams calling?
Working with Support Tree gives you access to experts who understand both the IT and the telecoms. With our small and dedicated team on hand, you will be able to get instant help and avoid the long waits you would expect from Microsoft or a large telecoms provider.
Will I require training to make the most of the features?
Yes. Working with teams as your primary work phone is likely to take some getting used to, however, Support Tree is proficient at setting up all systems to suit every need and will help with the shift to using Teams as your primary work phone.
Can I still use a phone handset or headset?
Yes, we can provide you with Microsoft Teams handsets or Bluetooth headsets that will give you full access to the enhanced functionality that the software application offers.
Can I get voicemail?
Yes. Not only will you have access to a seamless, enhanced voicemail solution, but all calls are transcribed and forward to the registered email on your Microsoft 365 account.
Can I use my existing phone number?
Yes. As part of the service to migrate you to this solution Support Tree will work with you and your current voice provider to port your phone numbers across to Business Voice Plus, giving you access to all your direct-dial phone numbers.
Can you use Skype for Business with Business Voice Plus for Teams?
No. While many businesses are still using Skype for Business; it is being retired in 2021, so Microsoft is encouraging everyone to start transitioning over to Teams now, which offers much higher functionality.