You need IT 24/7 but you don’t want the associated costs and management of an internal IT department? Outsource your IT support with our fully managed IT Support service. This support package covers all of the areas of IT your business will ever need so you can concentrate on achieving your business goals.
At Support Tree we know that companies are constantly managing the demands of business growth while coping with continuous technology challenges. We’re here to help improve your productivity and accelerate your business growth.
Our managed IT support services aimed at London based small and medium sized businesses focus on keeping your IT systems operational, available and secure so that you can focus on expanding your business, managing costs and increasing revenues. We know there is only one way to provide this managed service effectively and that is to provide all the components IT support is made up of and not leave any out.
That is why our fully managed IT Support Model is called Select 360, because it is a support service that provides you with single source of professional IT expertise and the round-the-clock support altogether at an affordable price.
Here is what we offer as part of our all-in-one managed IT Support package…
Your Virtual Account Manager
As the dedicated Account Manager and IT advisor to your business, we can provide the strategic planning and technology advice you need to achieve your business goals, increase efficiency and solve internal challenges. Furthermore, we are fully up-to-date on and understand the regulations issued by bodies such as the FCA, SEC or PCI so that we can recommend solutions that meet your compliance standards.
Features:
- Strategic Technology planning and consulting
- Annual Budget
- IT roadmaps
- CIO tools
- Extensive guidance on new IT initiatives
- Preparing your business for technology changes
Reactive Helpdesk
Be secure in the knowledge that you have direct access to a team of technical specialists available at the end of the phone whenever you need them. With our extensive, up-to-date knowledge base we fix your IT problems and answer all of your ‘How to’ questions fast, to avoid downtime and improve productivity.
Features:
- Direct contact with technical specialists
- Response of less than 5 minutes
- Vendor management
- High 90% first-call fix
- Phone, email, and client portal
- Monitoring alarms / reacting
- All team members certified
- “How to” questions
- Issues that cannot be resolved remotely
- MACs (moves, adds and changes)
- Physical issues
Network Administration
Our teams are experienced in successful technology management and in helping you leverage technology to meet your business standards. We perform technical analysis against your company standards to identify vulnerabilities in your systems and implement best working practices. With frequent monitoring, analysis and reviews we reduce the need for reactive support and deliver administration services that offer scalability, sales trajectory and profitability.
Features:
- Full documentation of working processes and systems
- Implement standards
- Develop network and security policies
- Technical Analysis and Network Assessment of company standards – maps
- Best Practices, Checklists
- Eliminate reactive issues
- Identify technical exposure/risk
- Long-term technical planning
- Verify Centralised services
- Implement best practices
- Report reviews
Proactive Technology Management
Unlike other IT Vendors who assign 100% of their resources to Reactive Support, Support Tree spend most of our time on identifying the root causes of any problems. By providing proactive 24/7 monitoring we can flag potential issues before they occur and provide a fast response; eliminating risks and improving your business continuity.
Features:
- Monitoring 24/7
- Management tool
- Patch Management
- Weekly Network Tune up
- Auditing of licenses and hardware
- Desktop optimization
- Spam management
- Anti-spyware management
Your Virtual CIO
As the dedicated CIO and IT advisor to your business, we can provide the strategic planning and technology advice you need to achieve your business goals, increase efficiency and solve internal challenges. Furthermore, we are fully up-to-date on and understand the regulations issued by bodies such as the FCA, SEC or PCI so that we can recommend solutions that meet your compliance standards.
Features:
- Strategic Technology planning and consulting
- Annual Budget
- IT roadmaps
- CIO tools
- Extensive guidance on new IT initiatives
- Preparing your business for technology changes
Reactive Helpdesk
Be secure in the knowledge that you have direct access to a team of technical specialists available at the end of the phone whenever you need them. With our extensive, up-to-date knowledge base we fix your IT problems and answer all of your ‘How to’ questions fast, to avoid downtime and improve productivity.
Features:
- Direct contact with technical specialists
- Response of less than 5 minutes
- Vendor management
- High 90% first-call fix
- Phone, email, and client portal
- Monitoring alarms / reacting
- All team members certified
- “How to” questions
- Issues that cannot be resolved remotely
- MACs (moves, adds and changes)
- Physical issues
Network Administration
Our teams are experienced in successful technology management and in helping you leverage technology to meet your business standards. We perform technical analysis against your company standards to identify vulnerabilities in your systems and implement best working practices. With frequent monitoring, analysis and reviews we reduce the need for reactive support and deliver administration services that offer scalability, sales trajectory and profitability.
Features:
- Full documentation of working processes and systems
- Implement standards
- Develop network and security policies
- Technical Analysis and Network Assessment of company standards – maps
- Best Practices, Checklists
- Eliminate reactive issues
- Identify technical exposure/risk
- Long-term technical planning
- Verify Centralised services
- Implement best practices
- Report reviews
Proactive Technology Management
Unlike other IT Vendors who assign 100% of their resources to Reactive Support, Support Tree spend most of our time on identifying the root causes of any problems. By providing proactive 24/7 monitoring we can flag potential issues before they occur and provide a fast response; eliminating risks and improving your business continuity.
Features:
- Monitoring 24/7
- Management tool
- Patch Management
- Weekly Network Tune up
- Auditing of licenses and hardware
- Desktop optimization
- Spam management
- Anti-spyware management
Thinking of Switching?
If you’re considering a change to your IT support here are the key questions you should ask yourself before switching…
