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Support Tree / Why Support Tree? / Case studies

IT Support Case Studies

Our IT support case studies provide detail about our past projects and results of our work.

Want to read about our results? You can do so here.

IT support case study for project workIT support case study for server project work

View our Project Work case study.

Case Study for our hedge fund clientOur hedge fund client undertakes IT Security training

View our ST User Security Training case study.

Our property investment client undergoes process changeOur hedge fund client upgrades their processes for company efficiency

View our new client on-boarding case study

HoSB Case Study PreviewHoSB Case Study Preview Hover

View our Emergency IT Support case study.

GHE Case Study previewGHE case study hover

View our Laptop roll-out case study.

If you'd like to find out more, we'd love to set up a phone call with you.

  • ST always seeks to ensure that the client is kept up to date with the status of tickets via email or phone call

    - Katie, Alquity

  • Support Tree save the day!

    - Katie, Blink Brow Bar

  • Always a friendly voice at the end of the phone

    - Ben, Brew Cafe & Antipodea

  • Andrew, what a pleasure to speak with you today! You're a legend! Such a speedy fix (you know what you're doing! Damn!) and so nice to chat to. Really, thank you so much.

    - Stefani, Matt Roberts Personal Training

  • Abu was very patient and helpful working out was the problem was with my computer and restoring the internet for me. he noticed another problem and called me back at a convenient time to sort that out as well.

    - Ogo, Global House Estates

  • Appreciate that Support Tree rep (Chris) jumped on at pre-arranged to collaborate with a supplier to resolve my issue.

    - Jennifer, Grace Blue

  • Abu was really helpful, he asked me many questions and he took his time explaining 'simple' terminology and what he needed me to do. I don't have the same level of tech knowledge as he does so I appreciate his patience with me during this process. He resolved the issues with my laptop so a massive thank you!!

    - Ruben, Global House Estates

  • Kayode was excellent! Very quick, friendly and helpful. Please pass on my compliments!

    - Kevin, Fire & Stone

  • Abu was very nice and professional and quickly fixed the problem.

    - Melinda, Fire & Stone

  • The engineer sorted out the reoccurring problem as well as told me what he believed was the source, allowing me to take measures to ensure it doesn't happen in the future.

    - Ogo, Global House Estates

  • Problem solved, and Abu was helpful and polite.

    - Gill, ULO Optics

  • Andrew was a star at helping me and waited patiently 🙂 Thank you so much

    - Radha, Matt Roberts Personal Training

  • Kay is super helpful!

    - Katie, Blink Brow Bar

  • Chris was efficient and funny!

    - Amanda, Grace Blue

  • Problem solved very quickly and good follow up

    - Simon, Blink Brow Bar

  • Andrew, what a pleasure to speak with you today! You're a legend! Such a speedy fix (you know what you're doing! Damn!) and so nice to chat to. Really, thank you so much 🙂

    - Stefani, Matt Roberts Personal Training

  • Resolved very promptly - thank you!

    - Sally, Mays Brown Solicitors

  • Fast and friendly.

    - Christopher, Grace Blue

  • Great feedback from the team on Vim today.

    - Ben, Brew Cafe

  • Abu was very patient and helpful working out was the problem was with my computer and restoring the internet for me. he noticed another problem and called me back at a convenient time to sort that out as well.

    - Ogo, Global House Estates Ltd.

  • Kasim's rapid response was so quick he could be the 4th emergency service!

    - Amber Taylor-Groves, Trinova Real Estate LLP

  • Issue resolved quickly and efficiently. Good Communication to ensure the issue was resolved.

    - Matt Gifford, Vigilis Insurance Services

  • Instant response, sorted immediately

    - Richard Butler, Butler Toll Ltd

  • My experience was excellent because the action was done a few minutes after my request, and the result has been fine. Thanks.

    - Rosa Rodriguez, Wharton Asset Management

  • Problem sorted efficiently

    - Matt Gifford, Vigilis Insurance Services

  • Ned was extremely professional and helpful

    - Jackie Ellis, Fire & Stone Ltd

  • Kasim was quick and helpful as ever

    - Matt Gifford, Vigilis Insurance Services

  • V quick response as usual!

    - Richard Butler, Butler Toll Ltd

  • Andrew was lovely and so helpful

    - Molly Gray, Grace Blue

  • We run a bespoke database, developed inhouse, Support Tree have taken the time to ensure this system is understood and properly maintained. Our company is reliant on this system and we are happy Support Tree are there within minutes to provide assistance.

    - Richard Lawson, ULO Optics

  • As a shipping law firm we can regularly work at unusual hours so as to service our international clients and are reliant on our system being available 100% of the time. With Support Tree mainainting our systems we can feel secure in the fact our systems are online at any time and that support is avaialble whenever required.

    - David Wartski, Mays Brown

  • We are very impressed with the service we receive from Support Tree, always very prompt and efficient, and a real life-saver!

    - Odile Monciardini, CAM Galaxy

  • Just wanted to take a quick minute to thank you for all your support over the last 7 years. Whilst we’ve been demanding at times we’ve always found your team to be responsive and resolve any problems we’re having immediately.

    - Anthony Richards, Loc8tor

  • I wanted to say I thought Sel did a fantastic job on Friday and i was really pleased with how smoothly everything went, and thank you for your help in planning it all and helping us work out what we needed.

    - Michael Fernandez, Brook Lyndhurst

  • The team at Support Tree is always friendly, patient and professional. I would recommend Support Tree to any seeking guidance with managing their IT.

    - Tom Stothert, MCI Services

  • Support Tree have always been very quick and helpful and always chase up a problem, until it’s been fixed, via phone call, email and personal in-house visits. Support Tree are always willing to work around my hours and do this in a conscientious manner.

    - Dave Salisbury, Easylife

  • Support tree team members are very friendly, professional and always efficient in resolving technical difficulties. The service is so quick and easy to use which is helpful when you need something resolved with minimum disruption to your working day.

    - Diksha Patel, Women & Girl's Network

  • Whenever I call Support Tree I find them very patient (even when I’m not) and they always keep their promise and call me back with a solution.

    - Shannon Brennan, Indigo Mile

  • We tried a couple of other support businesses before we were introduced to supporttree. They have been excellent and we are delighted to have found an IT partner that we can trust and that responds quickly and professionally to all our needs. It is reassuring to know that we are in safe hands.

    - Edward Rogers, Indigo Mile

  • Support tree – always at the end of the phone when there is a problem with the computers and happy to help, they keep us updated with emails and telephone calls so we are always aware of what is going on.

    - Scarlett Moore, Berkeley Way

  • I would definitely recommend Support Tree to anyone looking for IT support. They have always provided us with reliable service, ready to answer even the simplest of questions. The helpline is priceless as it offers almost instant support and/or resolution to any IT issues, with never having to wait any longer than 2-3 minutes for the phone to be picked up.

    - Aleksandra Matusik, McDowall Media

  • Excellent work! We are very pleased with the project that was carried out by Support Tree, the communication and planning was excellent, there was no downtime, and the end results have been excellent allowing us to work far more efficiently now.

    - Simon Assor, The Dental Clinic

  • We have had a great experience with Support Tree. They always work so methodically and talk me through any questions or concerns I have and there’s always zero disruption to our work which is really appreciated.

    - Marie-Claire Conlin, Dundedin Property

  • We recently moved London offices to another site and had Lukasz on site coordinating the network equipment move and getting up and running with our systems. His assistance and input was excellent and we felt very well looked after in his very capable hands. A big thank you to Support Tree

    - Martin Atwood, Wanted

  • Great service every time! The guys I talk to are always friendly and so efficient. Always a pleasure when talking to them, If ever I have a fault or problem I feel safe knowing I am in the hands of your team at Support tree.

    - Tanya Billey, Dirty Martini

  • Big thank you! Thank you very much for supporting us through something which could very much have impacted on our business.

    - Juliet Timms, Grace Blue

  • The chaps who help me are patient, courteous and caring in how they deal with me. I was dragged kicking and screaming into the 20th century let alone the 21st. They are good.

    - Andy Westall, Butler Toll

  • Wonderful Speedy Service. Big thanks to Support Tree and very happy about the wonderfully speedy service you provided in getting us home. We are very pleased to be back with you.

    - Frances Mayhew, Wilton's Music Hall