The fastest response times - IT support

It’s easy to switch your IT Support provider…

We take the challenge, stress and worry out of changing IT suppliers by fully managing the entire process in less than 1 hour and 40 minutes of your time, so you can continue doing what you do best with minimal disruption.

Making the switch is easy. Here’s how it works…

Fast response times - IT Support

1 – Introduction

We’ll set up an introductory call with your designated IT contact & our onboarding project specialist.

Your time: 10 minutes

2 – Technical Information

We liaise directly with your in-house IT manager or current IT provider to get all of the technical information we need to seamlessly migrate your systems.

Your time: 10 minutes

Fast response times - IT Support
Fastest response times - IT Support

3 – IT Audit

We carry out a full on-site audit of your IT infrastructure, and install our monitoring and management agent.

Your time: 0 minutes

4 – Setup, Migration or Changes

Our engineers perform any set-ups, migrations and changes that are needed, and our helpdesk meet to ensure your transition to Support Tree runs smoothly with everyone in the loop.

Your time: 0 minutes

Fastest response times - IT Support
Fast response times - IT Support

5 – ST 360° Support

We visit your office to present your new Support Tree contact to all staff and answer your questions.
You are now up and running with Support Tree 360 Support.

Your time: 20 minutes

6 – Technical Summary

Based on our initial findings and audit, a technical summary will be provided to your dedicated vCIO (Virtual Chief Information Officer), they will then start work on your recommendations and IT strategy prior to the first meeting.

Your time: 0 minutes

Fastest response times - IT Support
Fast response times - IT Support

7 – IT Strategy & Strategy

Based on our initial findings and audit, a technical summary will be provided to your dedicated vCIO (Virtual Chief Information Officer), they will then start work on your recommendations and IT strategy prior to the first meeting.

Your time: 60 minutes

The fastest response times IT Support

Is it worth investing a little of your time, to get back a lot of your time?

Reliable IT Support in London

The Switching Checklist

By switching to Support Tree, you’ll get:

  • A dedicated onboarding specialist
  • A full IT audit
  • Onsite and remote monitoring
  • A team to liaise with your suppliers
  • Engineers to conduct set-ups, migrations and updates
  • Helpdesk support
To find out just how easy it is to change IT suppliers, contact us at Support Tree today