Meet Great People
Surround yourself with people who want to succeed.
Grow & Achieve
Take the opportunity to grow in a calm and challenging environment.
Deliver the Best Service
Be fulfilled, deliver your best every time and watch as we become great.
Our People …
Always go that extra mile to help our customers.
Work together as a team for the greater good.
Strive to make positive changes.
Are motivated to succeed.
Celebrate and recognise individual success.
Deliver the best service - every time.
Check out the current jobs that our team are looking to fill – it could be just the right role for you!
Employee Satisfaction
Here’s how we compare to other IT companies…
Current Vacancies
To see our current vacancies, and apply, click on the link below:
1st Line helpdesk engineer
If you love to troubleshoot, triage an issue and resolve or escalate this role is for you, for all 1st line helpdesk engineers who are looking to grow.
Job Overview
Our recruitment process will focus on matching our company values (Team, Care, Personal Growth, Humility) with the successful candidate.
We require a competent and intelligent individual to join our team someone who can demonstrate the qualities of self-motivation, good planning and organisation whilst being focused on the drive to succeed.
You will also be able to multi-task, have a can-do attitude and be adaptable to varying tasks.
We require an individual who will be an integral part of our future, able to contribute to growth plans and build on current successes.
The 3-5 year plan is to grow the business significantly so this is an ideal opportunity for someone who wants to play a critical part of a growing organization
Role Details
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
Support of disaster recovery solutions
Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Basic remote access solution implementation and support: VPN, Terminal Services
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
System documentation maintenance and review in ConnectWise
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Results
- Demonstrate and instil positive energy within the team
- Personal and professional growth
Product Knowledge
Essentials:
- Connectwise Manage
- Worked in an MSP
- Customer service
- Windows 10
- Office suite
Advantageous:
- SonicWALL (certified)
- Office 365 certified
- Active directory/Group policy/PowerShell & VB Scripting
- Networking Experience (Routers, Switches & Firewalls)
- Network Administration & Data Backup Technologies
Salary
c.£20-£25k + benefits + investment in training and development
Senior 3rd Line Engineer
Nationwide search for a better future
Work from home or be office based or both with Support Tree
Are you the ‘go-to’ service desk guru in your workplace? We’re looking for a dedicated and proactive 3rd line Engineer to join our team.
Job Overview
We require a competent and intelligent individual to join our team, someone who can demonstrate the qualities of self-motivation, good planning and organisation whilst being focused on the drive to succeed.
You will also be able to multi-task, have a can-do attitude and be adaptable to varying tasks.
We require someone who will be an integral part of our future, able to contribute to growth plans and build on current successes.
For the first 12-18 months, you will predominately supply 3rd Line Support and lead/contribute to project work. After this period, we expect the successful candidate to develop into the company’s Technical Lead and ultimately Head of Department.
The candidate must be able to define new processes and develop new ideas to make the service desk more effective with the key drivers measured and reviewed monthly.
Our 3-5 year plan is to grow the business significantly, so this is an ideal opportunity for someone who wants to play a leading part in a growing organisation.
Role Details
Research, develop and implement the best Microsoft solution for our clients (mainly MS Azure, Office 365 and Networking Technologies).
Be the architect for current customer networks and security, including future development.
Scope and deliver IT projects within defined timeframes and to gross margin targets.
Define effective Azure, Office 365 and SharePoint migration projects.
Be the senior point of escalation for 2nd/3rd line support.
Results
Upskill the current workforce
Demonstrate and instil positive energy within the team
Reduce incident/request time on tickets
Effective Azure, Office 365 and SharePoint migration projects defined
Product Knowledge
Essentials:
Microsoft Azure (certified)
Networking (Routers, Switches & Firewalls) (Certified)
Advantageous:
Microsoft Office 365 (certified)
Firewall (Knowledge of SonicWall and Sophos) (certified)
Active directory/Group policy/PowerShell & VB Scripting
Network Administration & Data Backup Technologies
Salary
c.£30-£40k + benefits + investment in training and development
Ready to Take Your Next Step?
The challenge of taking on a new role can be daunting – but it needn’t be.
We understand the risk and worry that comes with changing roles and that’s why we make it easy for you to step out of your comfort zone and take your career forward. As a member of our team, you’ll get all of the tools, training and resources you need to succeed and play an integral part of the vision we are all working to achieve.
From our onboarding to training to mentoring we will leave no stone unturned to help our new joiners become long timers.