Meet Great People
Surround yourself with people who want to succeed.
Grow & Achieve
Take the opportunity to grow in a calm and challenging environment.
Deliver the Best Service
Be fulfilled, deliver your best every time and watch as we become great.
Our People …
Always go that extra mile to help our customers.
Work together as a team for the greater good.
Strive to make positive changes.
Are motivated to succeed.
Celebrate and recognise individual success.
Deliver the best service - every time.
Check out the current jobs that our team are looking to fill – it could be just the right role for you!
Employee Satisfaction
Here’s how we compare to other IT companies…
Current Vacancies
To see our current vacancies, and apply, click on the link below:
Dispatcher (Service Coordinator)
The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Perform service request intake from clients; assign, schedule and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must.
Job Overview
Our recruitment process will focus on matching our company values (Team, Care, Personal Growth, Humility) with the successful candidate.
We require a competent and intelligent individual to join our team someone who can demonstrate the qualities of self-motivation, good planning and organisation whilst being focused on the drive to succeed.
You will also be able to multi-task, have a can-do attitude and be adaptable to varying tasks.
We require an individual who will be an integral part of our future, able to contribute to growth plans and build on current successes.
The 3-5 year plan is to grow the business significantly so this is an ideal opportunity for someone who wants to play a critical part of a growing organization
Role Details
Act as the single point of contact to the client for all types of service requests
Coordination of all IT support groups to ensure maximum utilization of billable resources
Pre-process service requests as they arrive through email, manual entry, or direct client input
Schedule internal and field technical resources on the ConnectWise dispatch portal
Monitor resource schedules to ensure prompt time entry on service requests
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Improve client service, perception, and satisfaction
Fast turnaround of client requests
Ability to work in a team and communicate effectively
Improve usage and increase productivity of IT support resources
Escalate service requests that cannot be scheduled within agreed service levels
Report the utilization of IT Support resources and successful completion of service requests to the Service Manager
Understand processes in ConnectWise by completing assigned training Materials and blueprints on the ConnectWise University
Enter all work as service tickets into ConnectWise
Results
- Demonstrate and instil positive energy within the team
- Personal and professional growth
Product Knowledge
- Basic computer and operating system knowledge
- Interpersonal skills: such as telephony skills, communication skills, active listening and clientcare
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment
Salary
c.£22k to £27k + healthcare, pension, training
2nd Line Engineer
We require a competent and intelligent individual to join our team, someone who can demonstrate the qualities of self-motivation, good planning and organisation whilst being focused on the drive to succeed.
You will also be able to multi-task, have a can-do attitude and be adaptable to varying tasks.
We require someone who will be an integral part of our future, able to contribute to growth plans and build on current successes.
Our 3-5 year plan is to grow the business significantly, so this is an ideal opportunity for someone who wants to play a leading part in a growing organisation.
Job Overview
Assist Sr. Engineers on Larger projects
Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences
Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards and hard drives
Network Server – Experience preferred with Windows Server Configure file, print and remote access services
Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
Ability to pay close attention to detail while performing technically detailed tasks
Ability to quickly learn new technologies through the use of self-study materials and intuition
Ability to articulate technical information clearly and simply to non-technical people
Knowledge, Skills, and Abilities:
Experience required with Windows desktop operating systems
Understanding of TCP/IP and troubleshooting Internet connectivity
Experience with routers and firewalls
Experience with Terminal Services & Citrix
Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
Understanding of DNS services
Working Knowledge of Non-Cisco Firewall Technologies – SonicWALL, DrayTek, NetGear
Credentials and Experience:
Engineer with two to four years’ experience
Minimum 2 years’ experience –Switching, VLAN, Routing, Firewalling Support
Minimum 2 years’ experience – Microsoft 365 support
Minimum 2 years’ experience – Server Hardware Technologies (CPU/RAID/SCSI) Support
Minimum 2 years’ experience – Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
Has at least one certification. The following certifications are preferred: MCITP, MCP, A+, N+, Apple
Results
Upskill the current workforce
Demonstrate and instil positive energy within the team
Reduce incident/request time on tickets
Effective Azure, Office 365 and SharePoint migration projects defined
Knowledge, Skills, and Abilities:
Experience required with Windows desktop operating systems
Understanding of TCP/IP and troubleshooting Internet connectivity
Experience with routers and firewalls
Experience with Terminal Services & Citrix
Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
Understanding of DNS services
Working Knowledge of Non-Cisco Firewall Technologies – SonicWALL, DrayTek, NetGear
Working Knowledge of Wireless Technologies
Credentials and Experience:
Engineer with two to four years’ experience
Minimum 2 years’ experience –Switching, VLAN, Routing, Firewalling Support
Minimum 2 years’ experience – Microsoft 365 support
Minimum 2 years’ experience – Server Hardware Technologies (CPU/RAID/SCSI) Support
Minimum 2 years’ experience – Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
Has at least one certification. The following certifications are preferred: MCITP, MCP, A+, N+, Apple
Solid dependable engineer, follows directions and maximizes billing opportunities
Consistently receives good client feedback
Salary
c.£28-£35k + benefits + investment in training and development
If you want to be a part of something great, apply today!
To be part of something great
Ready to Take Your Next Step?
The challenge of taking on a new role can be daunting – but it needn’t be.
We understand the risk and worry that comes with changing roles and that’s why we make it easy for you to step out of your comfort zone and take your career forward. As a member of our team, you’ll get all of the tools, training and resources you need to succeed and play an integral part of the vision we are all working to achieve.
From our onboarding to training to mentoring we will leave no stone unturned to help our new joiners become long timers.