Your Step to a Brighter Future

At Support tree you will be in a calm, fun environment and be part of the vision we are all working towards. Come and be part of something greater than the sum of the parts. Apply today and get your soul back!

Dispatcher (Service Coordinator)

Job Overview

Our recruitment process will focus on matching our company values (Team, Care, Personal Growth, Humility) with the successful candidate.

We require a competent and intelligent individual to join our team someone who can demonstrate the qualities of self-motivation, good planning and organisation whilst being focused on the drive to succeed.

You will also be able to multi-task, have a can-do attitude and be adaptable to varying tasks.

We require an individual who will be an integral part of our future, able to contribute to growth plans and build on current successes.

The 3-5 year plan is to grow the business significantly so this is an ideal opportunity for someone who wants to play a critical part of a growing organization

Responsibilities
Role Details

Act as the single point of contact to the client for all types of service requests
Coordination of all IT support groups to ensure maximum utilization of billable resources

Pre-process service requests as they arrive through email, manual entry, or direct client input

Schedule internal and field technical resources on the ConnectWise dispatch portal

Monitor resource schedules to ensure prompt time entry on service requests
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Improve client service, perception, and satisfaction

Fast turnaround of client requests

Ability to work in a team and communicate effectively

Improve usage and increase productivity of IT support resources

Escalate service requests that cannot be scheduled within agreed service levels

Report the utilization of IT Support resources and successful completion of service requests to the Service Manager

Understand processes in ConnectWise by completing assigned training Materials and blueprints on the ConnectWise University

Enter all work as service tickets into ConnectWise

Results
  • Demonstrate and instil positive energy within the team
  • Personal and professional growth
Product Knowledge
Product Knowledge
  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and clientcare
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
    Self-motivated with the ability to work in a fast moving environment

Salary

£22k to £27k + healthcare, pension, training

How to Apply

1. Send email to [email protected]

2. In the subject of email type exactly:

3. “CV of [YOUR NAME] application for [JOB TITLE], I will be available [DATE]

4. In the body of your email provide 1 paragraph on your interests and what you are really passionate about.

5.Only apply if you have experience working in an MSP 

Our Recruitment Process

– Telephone interview
– In person interview
– Final interview
– Job offer
– References

Ready to Apply?