Nationwide search for a better future

Work from home or be office based or both with Support Tree
Working as engineer on the wrong helpdesk can be soul destroying, do you feel unmotivated when the work day starts and lacking a reason to give 100%?

At Support tree you will be in a calm, fun environment and be part of the vision we are all working towards. Come and be part of something greater than the sum of the parts. Apply today and get your soul back!

2nd Line Engineer

We require a competent and intelligent individual to join our team, someone who can demonstrate the qualities of self-motivation, good planning and organisation whilst being focused on the drive to succeed.

You will also be able to multi-task, have a can-do attitude and be adaptable to varying tasks.

We require someone who will be an integral part of our future, able to contribute to growth plans and build on current successes.

Our 3-5 year plan is to grow the business significantly, so this is an ideal opportunity for someone who wants to play a leading part in a growing organisation.

Position Responsibilities:

Assist Sr. Engineers on Larger projects

Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences

Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards and hard drives

Network Server – Experience preferred with Windows Server Configure file, print and remote access services

Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup

Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases

Takes ownership of tasks and follows through to ensure complete resolution

Takes a personal interest in, and responsibility for, quality of work they perform or are associated with

Ability to pay close attention to detail while performing technically detailed tasks

Ability to quickly learn new technologies through the use of self-study materials and intuition

Ability to articulate technical information clearly and simply to non-technical people

Knowledge, Skills, and Abilities:

Experience required with Windows desktop operating systems

Understanding of TCP/IP and troubleshooting Internet connectivity

Experience with routers and firewalls

Experience with Terminal Services & Citrix

Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network

Understanding of DNS services

Working Knowledge of Non-Cisco Firewall Technologies – SonicWALL, DrayTek, NetGear

Credentials and Experience:

Engineer with two to four years’ experience

Minimum 2 years’ experience –Switching, VLAN, Routing, Firewalling Support

Minimum 2 years’ experience – Microsoft 365 support

Minimum 2 years’ experience – Server Hardware Technologies (CPU/RAID/SCSI) Support

Minimum 2 years’ experience – Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Has at least one certification. The following certifications are preferred: MCITP, MCP, A+, N+, Apple

Knowledge, Skills, and Abilities:

Experience required with Windows desktop operating systems

Understanding of TCP/IP and troubleshooting Internet connectivity

Experience with routers and firewalls

Experience with Terminal Services & Citrix

Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network

Understanding of DNS services

Working Knowledge of Non-Cisco Firewall Technologies – SonicWALL, DrayTek, NetGear

Working Knowledge of Wireless Technologies

Credentials and Experience:

Engineer with two to four years’ experience

Minimum 2 years’ experience –Switching, VLAN, Routing, Firewalling Support

Minimum 2 years’ experience – Microsoft 365 support

Minimum 2 years’ experience – Server Hardware Technologies (CPU/RAID/SCSI) Support

Minimum 2 years’ experience – Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Has at least one certification. The following certifications are preferred: MCITP, MCP, A+, N+, Apple

Solid dependable engineer, follows directions and maximizes billing opportunities

Consistently receives good client feedback

Salary

£28 to £35k + benefits + investment in training and development

How to Apply

Send contact details by email to [email protected]

Only apply if you have experience working in an MSP 

Our Recruitment Process

– Skills test
– Telephone interview
– Final interview
– Job offer

Ready to Apply?